Junior Service Delivery Manager

Ericsson; Maidenhead; On-site; GBP 26,000 - 36,000; Full time

Job summary

Ericsson in Reading is offering a recent graduate opportunity within the Customer Support team to gain hands-on experience with customers, engineers, and service delivery professionals. You will receive training, mentoring, and a solid foundation for a career in Service Delivery Management.

The role focuses on supporting service delivery, building relationships with stakeholders, tracking actions, understanding SLAs and contracts, and collaborating with local and global teams.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Curiosity and willingness to learn.
• Good problem-solving and organizational skills.
• Ability to work collaboratively in a team environment.
• Fluency in English, both written and spoken.

Responsibilities

• Support the team in delivering services to customers.
• Build relationships with internal stakeholders and customers.
• Participate in customer meetings and follow-up activities.
• Help track service delivery activities and action items.
• Learn how Service Level Agreements (SLAs) and customer contracts work.
• Collaborate with local and global teams.
• Identify and raise potential risks or issues to the team.
• Learn Ericsson's tools, processes, and ways of working.

Skills

Communication skills

Customer focus

Teamwork

Problem solving

Organizational skills

Curiosity

English fluency

Education

Recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business

Job description

Our Exciting Opportunity

Are you a recent graduate looking to start your career in telecommunications and customer operations?

Join Ericsson's Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.

You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.

You will:

• Support the team in delivering services to customers
• Build relationships with internal stakeholders and customers
• Participate in customer meetings and follow-up activities
• Help track service delivery activities and action items
• Learn how Service Level Agreements (SLAs) and customer contracts work
• Collaborate with local and global teams
• Identify and raise potential risks or issues to the team
• Learn Ericsson's tools, processes, and ways of working

To be successful in the role you have:

• A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field
• Strong communication and interpersonal skills
• A customer-focused mindset
• Curiosity and willingness to learn
• Good problem-solving and organizational skills
• Ability to work collaboratively in a team environment
• Fluency in English, both written and spoken

The role is based in Reading, UK.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city:

United Kingdom (GB) || Reading