Junior Salesforce Administrator

TEKsystems, Inc.; London; Hybrid; GBP 30,000 - 50,000; Part time

Job summary

TEKsystems, Inc. is looking for a Junior Salesforce Administrator to manage and enhance the Partner Portal within Salesforce. This role involves user support, system maintenance, and collaboration with internal teams to ensure a seamless portal experience. Ideal candidates will be organized, technically proficient, and have a Salesforce Administrator Certification.

Qualifications

• Proven experience in Salesforce administration, ideally with Partner Cloud experience.
• Strong troubleshooting skills and user-centric mindset.
• Excellent communication skills to engage with technical and non-technical users.

Responsibilities

• Administer the Salesforce Partner Portal including user setup and permissions.
• Provide Tier 2 support to internal and external users.
• Identify opportunities for automation and process improvements.

Skills

Salesforce.com

Admin

Community Cloud

JIRA

Confluence

Education

Salesforce Administrator Certification

Job description

FAANG Company - Junior Salesforce Administrator - Hybrid

Description

We are looking for a highly organised and technically proficient Salesforce Partner Portal Administrator to join the Sales Systems team within EMEIA. In this role, you will be responsible for maintaining, improving, and supporting the Partner Portal environment in Salesforce, which is a key interface for Apple’s external reseller and partner community.

You’ll work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.

Key Responsibilities

• Portal Administration

◦ Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management

◦ Maintain portal configurations, page layouts, and custom components to support evolving business needs

• User Support & Enablement

◦ Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed

◦ Create and maintain user guides, training materials, and FAQs to enable effective self-service

• System Maintenance & Improvements

◦ Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience

◦ Collaborate with developers and architects on technical changes and enhancements

• Security & Compliance

◦ Ensure secure and compliant access in accordance with Apple’s data governance and security standards

◦ Conduct regular audits and reviews of user access and system integrity

• Stakeholder Collaboration

◦ Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritise changes, and align on roadmap

◦ Participate in testing and validation of releases affecting the Partner Portal

Key Requirements

• Proven experience in Salesforce administration, ideally with experience managing Partner or Experience Cloud portals

• Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility

• Strong troubleshooting skills and a user-centric mindset

• Excellent communication skills to engage with technical and non-technical users

• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Salesforce Administrator Certification (required)

• Experience Cloud (formerly Community Cloud) experience highly desirable

• Previous experience in a global technology company or working with external partner ecosystems

• Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation

Skills

• Salesforce.com
• admin
• community cloud
• Cloud
• JIRA
• Confluence

Job Title: Junior Salesforce Administrator

Location: London, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.