Junior Product Manager (Customer Support Focus)

JR United Kingdom; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A Manchester-based tech company is seeking a Junior Product Manager to enhance customer support and product coordination. This full-time remote role involves managing support channels, assisting with project documentation, and offers a clear pathway for career progression in product management.

Qualifications

• Excellent written and verbal communication skills.
• Customer-first attitude with the ability to stay calm under pressure.
• Strong passion for tech and digital products.

Responsibilities

• Respond to customer support inquiries across various platforms.
• Log and track issues using Trello or Jira.
• Assist with project coordination and sprint planning.

Skills

Communication

Problem-solving

Organizational skills

Education

Experience in customer support or digital products

Tools

Trello

Jira

Slack

Notion

Job description

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Client:

Gitwork

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

Company Description

Gitwork is a Manchester-based tech company supporting fast-growing startups and digital businesses across the UK and beyond. We provide dedicated technical teams and product delivery services across software development, QA, product management, design, and project coordination.

Our hybrid team model combines the efficiency of highly skilled offshore developers with the oversight of UK-based product managers and designers - ensuring high-quality execution, transparent communication, and fast delivery. From custom app builds and SaaS platforms to large-scale marketplaces and backend systems, we support clients through every stage of the product lifecycle.

Our team includes remote Software Developers, QA Testers, Business Analysts, and Engineers working alongside UK-based Product Managers, Designers, and Project Leads to deliver scalable digital solutions.

Role Description

This is a full-time remote role for a Junior Product Manager with a strong focus on customer support and product coordination. You'll work closely with senior product managers and development teams to support delivery across multiple software projects, including a high-traffic mobile app with a large and engaged user base.

Your primary responsibility will be to manage customer-facing support channels (e.g. Discord, app reviews, Reddit) and ensure fast, professional responses to all user queries. You will also assist with ticket creation, product feedback, and supporting QA and product planning.

This is a great opportunity for someone early in their career who is organised, confident with users, and keen to grow into a broader product management role.

Responsibilities

• Respond to customer support inquiries across Discord, Reddit, app stores, and the admin panel (within a 2-hour SLA)
• Log and track issues using Trello or Jira, escalating urgent bugs or blockers to developers or product managers
• Document recurring user issues, gather feedback, and present insights to the wider product team
• Work with QA testers and product leads to test new features and validate fixes
• Maintain and update support documentation and FAQs
• Communicate clearly with developers, designers, and clients to keep work aligned and on track
• Assist with project coordination, sprint planning, and documentation as needed

Qualifications

• Excellent written and verbal communication skills
• Customer-first attitude with the ability to stay calm and clear under pressure
• Highly organised with attention to detail
• Strong problem-solving ability and willingness to learn
• Previous experience in customer support, coordination, or digital products is preferred
• Familiarity with tools like Trello, Jira, Gmail, Notion, and Slack is a plus
• Strong passion for tech and the digital product space is essential
• Remote role but preferably located in Manchester & Leeds for client meets.

Languages & Applications Used Day-to-Day at Gitwork:

• Task Management: Trello, Jira
• Communication: Gmail, Slack, WhatsApp, Google Meet
• Docs & Notes: Google Docs, Sheets, Notion

This role is designed for progression. You’ll receive mentorship from experienced product managers and have a clear pathway into mid/senior product roles as you develop your skills across product, support, and client-facing responsibilities.