Junior Platform Analyst

TN United Kingdom; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative fintech company in Belfast is seeking a Junior Platform Analyst to join their dynamic team. This role is perfect for recent graduates eager to kickstart their career in financial technology. You will collaborate with global teams, providing essential support and ensuring clients maximize the benefits of a sophisticated platform. The company fosters a fast-paced, collaborative environment with ample training opportunities, making it ideal for those who enjoy problem-solving and working with cutting-edge technology. If you're passionate about finance and technology, this position offers a fantastic entry point into the industry.

Benefits

Private Health Insurance

Life Cover

Income Protection

Pension Scheme

Progressive Annual Leave

Office Snacks and Drinks

Regular Team Events

Learning and Growth Opportunities

Qualifications

• 2:1 degree or higher in relevant fields like Finance or Computer Science.
• Prior experience in support roles is a plus but not required.

Responsibilities

• Provide client-facing support via phone, chat, and email.
• Monitor data processes and run quality checks.
• Investigate technical issues and support onboarding.

Skills

Critical Thinking

Time Management

Communication Skills

Attention to Detail

Interest in Financial Markets

Education

Degree in Finance, Economics, Maths, or Computer Science

Tools

SQL

Python

Jira

Confluence

Job description

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We're working with a fast-growing fintech company based in Belfast that provides sophisticated data services to global clients. They're hiring a Junior Platform Analyst - a brilliant opportunity for a recent graduate who wants to build a career in financial technology and support.

You'll work closely with global teams across support, infrastructure, and data operations, helping clients and internal users get the most out of a complex platform that powers real-time trading decisions. The environment is fast-paced and collaborative, with lots of training and development - ideal for someone who enjoys solving problems and working with technology.

What You'll Be Doing

Provide client-facing support via phone, chat, and email, using remote access tools and in-house platforms

Monitor overnight data processes and run quality checks, addressing any errors or reprocessing as needed

Communicate early-morning updates to clients and escalate any issues affecting system availability

Support onboarding for new clients by configuring user access and platform permissions

Investigate technical issues, including system connectivity and data delivery

Work with cross-functional teams to resolve trading and integration queries

Carry out quality assurance checks on internal tools and document outcomes

Maintain clear and up-to-date support documentation and internal knowledge bases

Manage support tickets using Jira and escalate where needed

Contribute to onboarding and training of new team members

What They're Looking For

A 2:1 (minimum) or higher in a degree such as Finance, Economics, Maths, Computer Science, or similar

• Minimum of 2 A's at A Level.

Prior experience in a support or service role is a plus but not essential

Ability to think critically and manage time effectively under pressure

Some exposure to SQL and/or Python would be helpful

Experience using support tools such as Jira or Confluence is advantageous

Strong written and verbal communication skills

A proactive mindset and strong attention to detail

Interest in financial markets or trading environments

Must be able to work full-time from the Belfast office

What You'll Get

Competitive salary, bonus and comprehensive benefits

Private health insurance, life cover, and income protection (all employer-paid)

Pension scheme with employer contributions

Progressive annual leave policy

Office perks including snacks and drinks

Regular team events and offsites

Supportive culture with learning and growth opportunities

Apply here or reach out to Aaron Somers at Ocho for more information via LinkedIn.