Junior Operations Supervisor

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Senior Operations Associate to join their dynamic Operations team. This role is pivotal in ensuring high operational standards at their facilities, leading a motivated team to deliver exceptional service. You will be responsible for managing warehouse operations, training new staff, and maintaining compliance with health and safety regulations. If you thrive in a fast-paced environment and have a passion for leadership, this is the perfect opportunity to make a significant impact in a company that values innovation and teamwork.

Benefits

Weekly Pay Cycle

Holiday Pay

Sick Pay

Qualifications

• Experience working in a restaurant, retail, or warehouse environment.
• General working knowledge of web-based software applications.

Responsibilities

• Lead and manage the warehouse team during shifts.
• Ensure accurate picking and packing of items for dispatch.
• Support health and safety compliance in the warehouse.

Skills

Team Leadership

Warehouse Management

Customer Service

Stock Management

Health and Safety Compliance

Education

Experience in Retail or Warehouse Environment

Tools

Microsoft Office

Google Workspace

Job description

Overview: Gopuff is looking for a Senior Operations Associate to join the Operations team. Directly reporting to a Site Leader, Senior OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Senior Operations Associate role is a core part of the Site leadership team with responsibility to ensure high operational standards at our MFCs to deliver timely and accurately for our customers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

You will be responsible for leading the team during your shift:

• Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
• Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
• Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
• Issue resolution: Contacting customers for substituted or out-of-stock items
• Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
• Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
• Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
• Health and Safety: Supporting Onsite Health & Safety compliance and testing

About You:

• You have experience working in a restaurant, retail or warehouse environment
• General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
• Strong work ethic, punctual, responsible and honest
• Organised, team-oriented, positive attitude and helpful
• Flexible and available to cover shifts during operational hours (7am - 3am)
• Holiday & Sick Pay
• Weekly pay cycle (Get paid weekly!)

#LI-DNP

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.