Junior Operations Manager

Client Network; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Client Network in Birmingham is seeking a Junior Operations Manager for an on-site, full-time role. You will work closely with a small team, stepping into hands-on management as you learn campaigns, systems and standards alongside experienced managers.

You’ll be responsible for coordinating daily activities, briefing the team, and ensuring client expectations are met through clear communication and practical planning. This is a growth-focused path into leadership.

Qualifications

• Good communication skills
• Organisational ability
• Ability to support and coach colleagues

Responsibilities

• Prepare daily briefings to align the team with campaign objectives and client standards
• Coordinate schedules, locations, materials and day-to-day changes
• Support on-site live customer-facing activity and assist team members
• Track attendance and feedback to improve performance
• Identify problems early and work with the manager on solutions
• Help new starters learn campaigns and settle into the team
• Provide clear updates to managers and contribute to client reports
• Review weekly activities and propose improvements

Job description

Birmingham | Full-time | Monday to Friday | On-site | Permanent

Help the Team Deliver, Every Day

We’re looking for a Junior Operations Manager to help our Birmingham team deliver client campaigns consistently. You’ll spend time on live, customer-facing activity and take responsibility for the planning, communication and follow-through that keeps the team working well.

This is a hands‑on route into management. You’ll work alongside experienced managers, learn how campaigns operate and gradually take ownership of a small team’s daily priorities.

What You’ll Be Responsible For

• Prepare daily briefings so the team understands campaign objectives and client standards
• Coordinate schedules, locations, materials and changes to the day’s plan
• Take part in face-to-face campaign activity and support team members on site
• Track results, attendance and customer feedback accurately
• Spot problems early and work with your manager on practical solutions
• Help new starters learn the campaign and settle into the team
• Share clear updates with managers and contribute to client reports
• Review what worked each week and suggest improvements

How You’ll Develop

You’ll begin by learning the campaigns, systems and standards alongside the team. With coaching, you’ll progress to leading briefings, organising daily activity and supporting individual performance.

As your judgement grows, you’ll gain more exposure to recruitment, onboarding, client communication and the commercial decisions behind campaign delivery. Responsibility increases when you show you can support people, protect quality and deliver reliable results.

What We’re Looking For

You may have coordinated a shift, trained a colleague, organised an event or helped a team meet a target. Formal management experience is useful, but it is not essential.

You’ll need to communicate clearly, stay organised when plans change and feel comfortable giving constructive support to others. Because this role includes live customer-facing work, you should also enjoy speaking with people and representing a client professionally.