Junior Operation Analyst Job in Greater London

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking multiple Junior Operations Analysts for a dynamic role in Greater London. This position offers a unique opportunity to work within a central government client on a 6-month contract, with the potential for extension. The role demands flexibility, as it involves a shift working scheme, including days, nights, and weekends. You will play a crucial part in ensuring operational efficiency by monitoring services, managing incident queues, and liaising with various teams to ensure smooth data transmission. If you thrive in a fast-paced environment and are eager to contribute to impactful projects, this is the perfect opportunity for you.

Qualifications

• Experience in operations analysis and contact centre environments.
• Proficient in managing Service Now queues and processing incidents.

Responsibilities

• Monitor PNC services and respond to service alerts.
• Manage Service Now queues and liaise with technical teams.

Skills

Operations Analyst experience

Contact centre operations

Helpdesk experience

Service Now monitoring

Batch work processing

Password resetting

Network alert monitoring

Liaising with technical teams

Job description

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Junior Operation Analyst Job in Greater London, Greater London

Client: Salt

Location: Greater London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 74a416466f87

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Salt is recruiting for a client within central government that requires multiple SC and NPPV3 cleared Junior Operations Analysts for a 6-month contract with possible extension, based in North London. This role involves a shift working scheme, requiring work during days, nights, and weekends on a scheduled rotation. The rate is negotiable DOE.

Role summary/context:

This role involves acting as a member of a shift team, ensuring full coverage during absences. Responsibilities include monitoring PNC services, responding to service alerts, managing Service Now queues, processing incidents and password requests, running scheduled batch work, and liaising with Incident Management, Service Desk, and technical teams to ensure successful data transmission and network alert monitoring.

Skills (including specialist skills) and/or knowledge required:

• Operations Analyst experience required.
• Experience working in a contact centre / operations centre.
• Helpdesk experience dealing with tickets.
• Monitoring of Service Now queue and processing of INCs and Password requests.
• Running weekly and monthly batch work for Forces and Law Agencies, processing ad hoc batch work.
• Re-setting passwords for customers.
• Monitoring critical network alerts and ensuring encrypted data is transmitted successfully.
• Liaising with Incident Management, Service Desk, and technical teams.