Junior Onsite IT Desktop Support Engineer

FOBA; St. Ives; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in St. Ives seeks a Junior Onsite IT Desktop Support Engineer to maintain IT Service Desk operations. Responsibilities include troubleshooting IT issues, managing service desk calls, and deploying new systems. Candidates should have a strong foundation in IT support and excellent communication skills, with career growth opportunities available.

Qualifications

• Up to 3 years of experience in IT support or service desks.
• Fluent in English; French is a plus.
• Must have valid UK work permit and driving license.

Responsibilities

• Diagnose, troubleshoot, and repair hardware/software issues.
• Manage and resolve service desk calls while ensuring SLA compliance.
• Build and deploy new laptops and assist with infrastructure maintenance.

Skills

Troubleshooting

Communication

Customer Service

Education

Bachelor’s degree in IT or related field

Tools

Active Directory

Office 365

Intune

CrowdStrike

SCCM

Job description

Imagine yourself…

• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.
• Contributing to a brighter, more sustainable future.

It’s possible with a role at Linx Printing Technologies. Linx, a Veralto company, is a leading global provider of coding and marking solutions for date and batch coding of products and packaging across manufacturing industries. As part of the Linx team and the broader Veralto network, you’ll work with products that make an everyday impact on the food, medicine, and essentials we all rely on—and along the way, you’ll have the chance to make your mark and own your ambition with valuable career growth opportunities.

At Linx, we know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to ourpositions.Learn more about us here.

Reporting to the Senior IT Manager, the Junior Onsite IT Desktop Support Engineer is responsible for the maintenance of the IT Service Desk; resolving issues, fixing faults, documenting calls, prioritizing as required, and escalating necessary calls to third line, to ultimately oversee the successful and expedient resolution of all calls. The Onsite Desktop Support Engineer will have excellent interpersonal skills and an organized approach, with the ability to adapt and respond to ad-hoc queries in a timely manner. You will be based in St Ives Cambridgeshire working 5 days a week onsite, (with a min of 4 days in the office, 5 days is strongly preferred), to give a talent the job to learn and develop an IT career.

In this role, a typical day will look like:

• Technical Support & Troubleshooting: Diagnose, troubleshoot, and repair hardware/software issues on computers, laptops, peripherals, and networks—both onsite and remotely. Escalate complex problems when necessary.
• System Maintenance & Deployment: Build and deploy new laptops, test application compatibility, perform software updates, and assist with maintaining infrastructure (servers, networks, systems).
• Service Desk & User Support: Manage and resolve service desk calls, administer user accounts, document and follow IT processes, and communicate effectively with users while ensuring SLA compliance.
• Asset & Lifecycle Management: Track and maintain IT inventory, manage hardware lifecycle (acquisition to disposal), support office moves, and coordinate End-of-Life processes with relevant teams.
• Process Compliance & Collaboration: Maintain accurate records and documentation, ensure procedural compliance, and collaborate with IT, procurement, and legal teams to support overall IT operations.

The essential requirements of the job include:

• Up to 3 years of experience in IT support, 1st/2nd Line roles, or SLA-driven service desks
• Strong troubleshooting skills with knowledge of Windows OS, Active Directory, Office 365, and tools like Intune, CrowdStrike, or SCCM
• Excellent communication and customer service skills, with the ability to build strong user relationships
• Bachelor’s degree in IT or related field preferred; fluent in English with French as a plus
• Must work onsite in St Ives, Cambridgeshire, have a valid UK work permit and driving license; occasional weekend work required

Linx is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.