Junior NOC Engineer

GBA5 EntServ UK Limited; England; On-site; GBP 28,000 - 36,000; Full time

Job summary

DXC Technology in Hampshire is seeking a Junior NOC Engineer to monitor network performance, triage incidents, and support 24x7 operations. You must hold active DV security clearance and be eligible to work in the United Kingdom. Graduates and early-career applicants are welcome.

You will monitor the estate, update tickets in ServiceNow, assist senior engineers, and maintain documentation. A degree or equivalent in CS/Networking/Engineering is preferred, with 0–2 years in a related role.

Qualifications

• Foundational knowledge of TCP/IP, routing and switching concepts.
• Awareness of network monitoring, alert triage and troubleshooting principles.
• Familiarity with ServiceNow or willingness to learn it.
• Clear written and verbal communication skills.
• DV security clearance is required.
• Degree, diploma or equivalent in CS/Networking/Engineering or related field, or equivalent practical experience.
• Typically 0–2 years of experience in network support or related technical environment.

Responsibilities

• Monitor network performance, availability and alerts across the managed estate.
• Triage network events and diagnose incidents.
• Resolve routine issues and escalate complex incidents to Level 2 or 3 support.
• Perform scheduled health checks and basic troubleshooting.
• Create, update and track incidents and service requests in ServiceNow.
• Keep customers and stakeholders informed with ticket updates.
• Follow incident, change and problem-management processes and security procedures.
• Assist senior engineers with network changes, testing and maintenance.
• Support basic configuration and patching as required.
• Maintain technical documentation and knowledge articles.
• Develop technical and vendor skills through training and on-the-job learning.

Skills

TCP/IP basics

Routing & Switching

DNS & DHCP

ServiceNow familiarity

Clear communication

DV security clearance

Learning mindset

Education

Degree or equivalent in CS/Networking/Engineering

Tools

ServiceNow

Cisco networking

Azure networking

Linux basics

Job description

Job Description: Junior NOC Engineer Location: Hampshire (shift-based, including a 24x7 rota) DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

Due to the nature of the work and the customers we support, the successful candidate must hold active DV security clearance and be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Key Responsibilities

• Monitor network performance, availability and alerts across the managed estate.
• Triage network events and complete initial diagnosis of incidents.
• Resolve routine issues and elevate complex incidents to Level 2 or Level 3 support.
• Perform scheduled health checks, daily operational tasks and basic troubleshooting.
• Create, update and track incidents and service requests using a service-management tool such as ServiceNow.
• Keep customers and internal stakeholders informed through clear and timely ticket updates.
• Follow DXC incident, change and problem-management processes, runbooks and security procedures.
• Assist senior engineers with network changes, implementations, testing and routine maintenance.
• Support basic configuration and physical activities, including staging and patching, where required.
• Maintain technical documentation and knowledge articles.
• Develop technical and vendor skills through training and on-the-job learning.

What you’ll bring

• Foundational knowledge of TCP/IP, routing and switching concepts, DNS and DHCP.
• Awareness of network monitoring, alert triage and troubleshooting principles.
• Familiarity with, or willingness to learn, a service-management or ticketing platform such as ServiceNow.
• Clear written and verbal communication skills.
• A proactive, customer-focused approach and a strong willingness to learn.
• Ability to remain calm and methodical when responding to alerts and incidents.
• Active DV security clearance.
• A degree, diploma or equivalent qualification in Computer Science, Networking, Engineering or a related discipline, or equivalent practical experience.
• Typically 0-2 years of experience in network support, IT operations or a relevant technical environment.
• Graduates and early-career applicants are welcome.

Desirable Skills

• Exposure to Cisco, Aruba or Fortinet enterprise networking technologies.
• Awareness of ITIL practices, firewall concepts and wireless LAN technologies.
• Exposure to Microsoft Azure networking, Linux or Microsoft Visio.
• An entry-level certification such as Cisco CCNA, Aruba Associate or ITIL Foundation

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.