Junior Merchandiser

Zoological Society of London; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension (Up to 12%)

Flexible working options

25 days' annual leave + bank holidays

Life assurance from day one

Wellbeing support

Staff tickets to London & Whipsnade Zo

Cycle-to-Work

Job summary

ZSL is seeking a Junior Merchandiser to optimise product availability, stock levels and sales performance. You will analyse sales data, spot trends and help shape stock plans in response to customer demand, collaborating with the Buying team.

You'll support promotions, monitor stock performance and communicate insights to drive commercial decisions. The role is 37.5 hours, 2 days on-site at London Zoo, with hybrid flexibility and occasional travel to suppliers and events.

Qualifications

• Experience in merchandising, ideally at Junior Merchandiser or Senior Assistant Merchandiser level.
• Strong commercial and analytical skills, with confidence working with sales, stock and market data.
• Good knowledge of forecasting, range planning, budgeting and stock management.
• Highly organised and detail-focused, with the ability to manage multiple priorities and deadlines.
• A confident communicator who enjoys working collaboratively with suppliers and internal teams.
• Strong Excel skills and confidence using Microsoft Office, particularly Excel and Teams.
• Comfortable working in a fast-paced environment, staying calm under pressure and adapting to changing priorities.
• Willingness to travel to Whipsnade Zoo, suppliers, trade shows and other business-related events when required.

Responsibilities

• Analyse sales, stock and market trends to identify opportunities and risks, supporting the delivery of sales, profit, availability and inventory targets.
• Manage forecasting, replenishment and day-to-day trading across your product categories, ensuring the right stock is available at the right time while minimising excess inventory.
• Work closely with suppliers and Buying partners to manage intake and delivery plans, respond to trading performance and maximise sales opportunities.
• Partner with Retail and e-Commerce teams to improve product availability and performance, supporting seasonal launches, promotions and key trading events.
• Present trading updates and recommendations to key stakeholders, build strong cross-functional relationships and identify opportunities to improve processes and team efficiency.

Skills

Excel skills

Analytical thinking

Commercial awareness

Organised

Attention to detail

Communication

Tools

Microsoft Office

Job description

Purpose of the role

As a Junior Merchandiser at ZSL, you’ll play a key role in helping optimise product availability, stock levels and sales performance.

Working closely with the Buying team, you will analyse sales and stock data, identify trends and opportunities, and help shape stock plans in response to customer demand. You’ll support promotions and key trading events, monitor stock performance and flag risks, using insight and analysis to inform decisions and improve product availability.

You will work collaboratively with teams across ZSL, sharing insights and helping to deliver a great customer experience. This is a great opportunity for someone who is analytical, commercially minded and organised, and looking to develop their career in Buying and Merchandising.

This is a 1-year fixed-term contract, working 37.5 hours per week. The role is hybrid, with a minimum requirement of 2 days per week on site at our Head Office at London Zoo. Attendance may increase at certain times to support business needs, meetings, projects and key trading activities.

Key Responsibilities:

• Commercial Performance: Analyse sales, stock and market trends to identify opportunities and risks, supporting the delivery of sales, profit, availability and inventory targets.
• Forecasting & Stock: Manage forecasting, replenishment and day-to-day trading across your product categories, ensuring the right stock is available at the right time while minimising excess inventory.
• Supplier & Buying Relationships: Work closely with suppliers and Buying partners to manage intake and delivery plans, respond to trading performance and maximise sales opportunities.
• Retail & E-Commerce : Partner with Retail and e-Commerce teams to improve product availability and performance, supporting seasonal launches, promotions and key trading events.
• Insights & Improvement: Present trading updates and recommendations to key stakeholders, build strong cross-functional relationships and identify opportunities to improve processes and team efficiency.

About You

• Experience in merchandising, ideally at Junior Merchandiser or Senior Assistant Merchandiser level.
• Strong commercial and analytical skills, with confidence working with sales, stock and market data.
• Good knowledge of forecasting, range planning, budgeting and stock management.
• Highly organised and detail-focused, with the ability to manage multiple priorities and deadlines.
• A confident communicator who enjoys working collaboratively with suppliers and internal teams.
• Strong Excel skills and confidence using Microsoft Office, particularly Excel and Teams.
• Comfortable working in a fast-paced environment, staying calm under pressure and adapting to changing priorities.
• Willingness to travel to Whipsnade Zoo, suppliers, trade shows and other business-related events when required.

This role is subject to standard pre-employment checks, including confirmation of your right to work in the UK. Visa sponsorship is not available for this position.

ZSL recognises that conservation is one of the least diverse sectors, and we actively encourage applications from candidates who identify as part of underrepresented communities. We are committed to building a supportive and inclusive workplace where everyone can thrive and celebrate the value of having a team of employees with diverse skills, experiences, and heritage.

About Us

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.

What We Offer?

Alongside the opportunity to do purpose-driven work that helps create a world where wildlife thrives, you'll enjoy a range of benefits, including:

• Up to 12% contributory pension
• Flexible working options
• 25 days' annual leave plus UK bank holidays, increasing with service
• Enhanced family-friendly policies
• Life assurance from day one (for eligible employees)
• 24/7 Employee Assistance Programme and wellbeing support
• Access to our staff Equality Networks
• Complimentary London Zoo and Whipsnade Zoo tickets, plus retail discounts
• Cycle2Work scheme and interest-free season ticket loans (for eligible London-based employees)

You can find the full details of our benefits in the attached Benefits Guide.

We anonymise applications until interview stage to ensure a fair hiring process. It’s important to highlight your unique skills, experience, and knowledge. Over reliance on AI-generated content may miss key criteria outlined in the job description and reduce the effectiveness of your application.