Junior Market Data Analyst

Intercontinental Exchange; London; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Purpose

The ICE Exchange Data and Repositories team manages licensing, delivery, and compliance of ICE Futures exchange data sourced from the ICE trading platform. As a member of the Exchange Data team, the Junior Market Data Analyst will assist in serving a sophisticated customer base, including investment banks, proprietary traders, hedge funds, data redistributors, and software vendors. These clients seek access to ICE's Futures and OTC markets through intraday services, proprietary market data subscriptions, daily mark-to-market settlements, and historical data.

The ideal candidate must communicate effectively about exchange data policies while balancing multiple tasks in a high-paced environment. Collaboration and contribution to team goals are essential. Some knowledge or experience in the market data business is preferred.

Responsibilities

• Market Data Administration and Client Operations: Engage with global clients, handle inquiries regarding ICE Futures market data content, licensing, and fees. Facilitate KYC, onboarding, entitlement, and termination processes. Ensure accurate billings and collect overdue invoices.
• Product Sales Support and Account Management: Build and manage relationships with trading participants, data vendors, technology firms, and inter-company teams worldwide. Assist with client inquiries and disputes, coordinate internally to meet client needs, uphold data policies, and promote ICE data services.
• Product Implementation Support: Manage projects for launching new products and services. Improve operational efficiencies in data management, business intelligence, and customer onboarding. Record customer feedback for product enhancement.

Knowledge and Experience

• BS in Business Administration, Finance/Economics, Marketing, or equivalent education/experience.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); Tableau or data visualization skills are a plus.
• Self-motivated with excellent communication skills and a strong customer service track record.
• Detail-oriented, well-organized, and capable of multitasking in a high-speed environment.
• Strong analytical and quantitative skills preferred.
• Knowledge of trading, market data, exchanges, technology, or network infrastructure is a plus.