Junior IT Technician – Epinal Way Care Centre

Rushcliffe Care; Loughborough; On-site; GBP 28,000 - 30,000; Full time

Job summary

A reputable care organization in Loughborough is seeking a Junior IT Technician to provide IT support across multiple sites. This role involves first-line support for IT queries, maintenance of hardware, and user account management. Candidates should have basic IT knowledge, strong communication skills, and a full UK driving license. This is a full-time position offering a salary of £28,000 to £30,000 per year, depending on experience.

Qualifications

• A basic understanding of IT systems, networks, and troubleshooting.
• Confidence working with Windows OS, Microsoft 365, and mobile devices.
• A helpful, patient approach with strong communication skills.
• A willingness to learn and develop in the role.
• A full UK driving licence and use of a car.

Responsibilities

• First-line support for IT queries via helpdesk, phone, and in-person.
• Installing and maintaining desktops, laptops, printers, and mobile devices.
• Supporting user account management in Microsoft 365 and Active Directory.
• Escalating issues appropriately and ensuring clear communication.
• Contributing to IT projects and maintaining documentation.

Skills

Understanding of IT systems

Windows OS

Microsoft 365

Troubleshooting

Strong communication skills

Job description

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Junior IT Technician – Epinal Way Care Centre, Loughborough

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Client:

Rushcliffe Care

Location:

Loughborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

155770636bf1

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Location: Thorpe House, Rushcliffe Care Head Office (Thorpe Site)

Salary: £28,000.00-£30,000.00 per year dependent on experience

Hours: Full-time, (37.5hrs) office-based with multi-site responsibilities

About Rushcliffe Care Group

With over 35 years of experience, Rushcliffe Care Group provides specialist care to some of the most vulnerable people in society. Our services span a range of residential, nursing, and specialist care homes across the UK, and we pride ourselves on delivering care that reflects our values: Reputable Care, Respect and Compassion, Robust Communication, and Real Commitment.

About the Role

We’re looking for a Junior IT Technician to join our team. This is a hands-on, multi-site role that’s ideal for someone with a strong interest in technology and a willingness to learn. You’ll be the first point of contact for IT issues, helping staff across the group with hardware, software, and network queries. You’ll also support the configuration and rollout of IT equipment, manage user accounts, and maintain accurate records of IT assets.

You’ll be expected to travel to different locations as needed, so a full UK driving licence and access to your own vehicle is essential. (Mileage paid)

Key responsibilities include:

• First-line support for IT queries via helpdesk, phone, and in-person
• Installing and maintaining desktops, laptops, printers, and mobile devices
• Supporting user account management in Microsoft 365, Active Directory, and other platforms
• Escalating issues appropriately and ensuring clear communication with users
• Contributing to IT projects and maintaining documentation

About You

We’re looking for someone with:

• A basic understanding of IT systems, networks, and troubleshooting
• Confidence working with Windows OS, Microsoft 365, and mobile devices
• A helpful, patient approach with strong communication skills
• A willingness to learn and develop in the role
• A full UK driving licence and use of a car

Experience in an IT support role and knowledge of Active Directory, MDM platforms, or website content updates would be a bonus but not essential.

Join our team at Rushcliffe Care Group and help us continue to provide exceptional care and service to our residents.

You will be joining Rushcliffe Care, a company with over 35 years of experience in offering the highest levels of care to our most vulnerable in society.

Our core values, Reputable Care, Respect and Compassion, Robust Communication and Real Commitment are at the heart of everything we do.

Start making a difference with your career today.

All roles are subject to an enhanced DBS check, the cost of which is covered by Rushcliffe Care.

Rushcliffe Care Group is committed to being an equal opportunities employer. We value diversity and are dedicated to creating an inclusiveworkplace where all individuals are treated with dignity and respect, in line with the Equality Act 2010.We encourage applications from all sections of the community, regardless of age, disability, gender reassignment, marriage or civil partnershipstatus, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Employment decisions are based on individual merit,qualifications, and the needs of the service.Some roles may have specific requirements, such as physical ability or effective communication in English, due to the nature of the care weprovide. These requirements are in place to ensure the safety and well-being of our service users and are applied fairly and proportionately.To support our commitment to equal opportunities, we may collect diversity data as part of the application process. This information is used formonitoring purposes only, is anonymised where appropriate, and does not form part of the selection process.If you require any adjustments to the recruitment process, please let us know so we can support you.