Junior IT Technician

Hewett Recruitment; Worcester; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading recruitment company seeks a proactive IT Technician to support and maintain internal systems in a growing business. This role involves first-line IT support, managing tickets, and contributing to infrastructure improvements, ideal for those looking to develop their technical skill set.

Qualifications

• Hands-on experience supporting Microsoft 365, Windows, and MacOS.
• Comfortable building and maintaining IT hardware.
• Excellent communication skills with the ability to explain technical issues clearly.

Responsibilities

• Provide first-line support to internal users across various business systems.
• Manage tickets via Jira, ensuring prompt and effective issue resolution.
• Build and configure devices for new and existing users.

Skills

Microsoft 365

Windows

MacOS

Problem-solving

Customer service

Communication

Job description

IT Technician

Location: Worcester
Salary: Up to £26,000 depending on experience

Role Overview:
We're looking for a proactive IT Technician to support and maintain internal systems across a growing, dynamic business. You'll be the first point of contact for IT queries, ensuring smooth day-to-day operations while contributing to infrastructure improvements and system upgrades. This role offers exposure to a wide range of technologies and business functions, making it ideal for someone looking to develop their technical skill set.

Key Responsibilities:

• Provide first-line support to internal users across various business systems
• Manage tickets via Jira, ensuring prompt and effective issue resolution
• Build and configure devices (laptops/desktops/tablets) for new and existing users
• Maintain and upgrade operating systems, software, and hardware
• Administer and support Microsoft 365, Google Workspace, and internal infrastructure
• Maintain accurate IT documentation and asset registers
• Liaise with external vendors for equipment repair and software support
• Travel occasionally to additional UK office sites as required

What We're Looking For:

• Hands-on experience supporting Microsoft 365, Windows, and MacOS
• Comfortable building and maintaining IT hardware
• Excellent communication skills with the ability to explain technical issues clearly
• Well organised, with the ability to prioritise and manage tasks independently
• Strong problem-solving and customer service skills

Desirable Skills:

• Familiarity with SQL and database support

Why Join Us?
This is a varied and technical role with significant learning opportunities. You'll be a key contributor to the IT function, working across departments to ensure technology supports the growth of the business.

Interested?
Apply now to take the next step in your IT career.