Junior IT Technician

Jago Consultants; Tonbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une organisation leader au Royaume-Uni spécialisée dans les stratégies informatiques recherche un Junior IT Support Technician pour son équipe à Marden, Tonbridge. Vous serez responsable de la gestion des tickets de service, du support technique et de l'assistance aux clients sur les services Microsoft 365. Avec un environnement de travail dynamique du lundi au vendredi, ce rôle offre également des avantages tels que 25 jours de congé et un régime de retraite.

Benefits

25 days holiday including bank holidays

Pension Scheme

Additional benefits discussed at interview

Qualifications

• Connaissances des produits Microsoft nécessaires.
• Expérience en dépannage Windows 10/11 requise.
• Capacité à effectuer des réparations matérielles.

Responsibilities

• Gérer et prioriser les tickets de service.
• Fournir un support technique de 1ère et 2ème ligne.
• Assister les clients avec la gestion des services Microsoft 365.

Skills

Knowledge of Microsoft Products

Troubleshooting Windows 10/11

Computer Hardware Repairs

Experience with Mac OS

Tools

ConnectWise Automate (LabTech)

Job description

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Junior IT Support Technician

Our client is a UK leading organisation specialising in IT strategies and solutions to power growth. Operating across the South East & beyond, they deliver infrastructure, security, software, and support for businesses, schools, and other organisations.

They are seeking an experienced IT Support Technician to join their team based in Marden, Tonbridge.

Responsibilities include:

1. Manage and prioritise service tickets.
2. Provide 1st and 2nd line technical support / onsite support when required.
3. Assist clients with management of Microsoft 365 services.
4. Perform preventative maintenance checks on infrastructure.
5. Assist with quoting and purchasing of services.
6. Provide accurate information as requested.
7. Identify and report security weaknesses.
8. Report malfunctions through the appropriate channels.

Requirements:

• Knowledge of Microsoft Products.
• Troubleshooting Windows 10/11.
• Computer Hardware Repairs.
• Experience with Mac OS (Desirable).
• ConnectWise Automate (LabTech) experience (Desirable).

Remuneration & Benefits:

• Monday to Friday, 8:30 am – 5:30 pm.
• 25 days holiday including bank holidays.
• Pension Scheme.
• Additional benefits discussed at interview.