Junior IT Technician

TipTopJob; Godalming; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading educational institution seeks a Junior IT Technician to support IT services and infrastructure. The successful candidate will provide customer service, troubleshoot issues, and support hardware and software systems while working closely with an experienced IT team. A competitive salary and benefits are offered to the right candidate.

Benefits

Competitive contributory occupational pension scheme

Death in service benefit up to age 70

Private medical insurance scheme

Cash Health Plan

Qualifications

• Trained in-house with support from the IT team.
• Expected to maintain up-to-date technical skills.

Responsibilities

• Provides exemplary customer service to staff and pupils.
• Supports hardware and software for desktops, laptops, and mobile devices.
• Ensures operational IT facilities across the school.

Skills

Microsoft OS installation and support

Microsoft Application Software installation and support

Apple Mac computers and devices

Windows 10/11 and Office 365

Hardware installation and support

Excellent communication skills

Attention to detail

Quick problem resolution skills

Job description

Location: Godalming

Salary: Competitive depending on skills and experience

Our client's school is beautiful and a wonderful place to live and work. It was founded in 1611 and moved to its present magnificent 250-acre site near Godalming in Surrey in 1872. Few schools can offer such a splendid backdrop for teaching and learning, and the school community is very strong, with excellent relationships between pupils and staff.

The Role

The Junior IT Technician will provide end user support to all users on current systems and infrastructure. The Junior IT Technician reports to one of the Senior IT Technicians.

Working Arrangements

• Competitive salary depending on the skills and experience of the successful candidate.
• Working hours are Monday to Friday, 08:30 - 17:00 (plus one hour unpaid for lunch) throughout the year.
• Flexibility in working hours is essential; the post may require joining the out-of-hours call-out team.
• Notice: four weeks during the probationary period (normally six months). Once appointed, both parties must give at least 4 weeks' notice.

Key Responsibilities

The Junior IT Technician will support a wide range of services, escalating to Senior IT Technicians when necessary. The role requires an adaptable and enthusiastic approach to duties including:

• Providing exemplary customer service to staff, pupils, and the wider school community, including third parties when applicable.
• Responding to service requests via email, Helpdesk tickets, phone, or in person, and logging all requests in the helpdesk system.
• Ensuring school IT facilities in various locations are operational, including computers, projectors, and docking stations.
• Providing IT support during lessons in computer rooms and other areas.
• Supporting hardware for desktops, laptops, mobile devices, printers, copiers, peripherals, and phones.
• Supporting software for standard school systems, escalating as needed.
• Building school computers with standard images.
• Installing computer systems across the school.
• Updating helpdesk systems and asset databases regularly.

Safeguarding

• Demonstrate commitment and compliance to safeguarding and promoting the welfare of children and young people.

Skills and Qualifications

Skills

The Junior IT Technician will be trained in-house with support from the IT team, expected to maintain up-to-date technical skills including:

• Microsoft OS installation and support
• Microsoft Application Software installation and support
• Apple Mac computers and devices
• Windows 10/11 and Office 365
• Hardware installation and support in a networked environment

Desirable

• Experience supporting AV setups
• Basic knowledge of IP Telephony
• Experience supporting mobile devices such as iPhones, iPads, Android devices

Personal Competencies

• Excellent communication skills
• Ability to work independently
• Committed to excellent customer service
• Creative problem solver
• Ability to work under pressure
• Attention to detail
• Quick problem resolution skills

Benefits

• Competitive contributory occupational pension scheme
• Death in service benefit up to age 70 (if not included in pension scheme)
• Private medical insurance scheme (subject to eligibility)
• Cash Health Plan