Junior IT Support Engineer, Collaboration Tools

Medallia; City of Westminster; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in Westminster is looking for a Junior IT Support Engineer to support and optimize collaboration tools like Google Workspace and Slack. This role will involve troubleshooting, maintaining meeting rooms, and ensuring a positive employee experience. Applicants should have a bachelor's degree in IT or a related field and at least 1 year of relevant experience. The position promotes a hybrid work environment.

Qualifications

• Minimum 1 year of experience in IT support or systems administration.
• Experience with collaboration tools and applying security best practices.
• Demonstrated knowledge of Google Workspace tasks.

Responsibilities

• Support helpdesk escalations related to collaboration tools.
• Collaborate with on-site users to resolve technical issues.
• Ensure secure and efficient use of collaboration platforms.

Skills

Google Workspace

IT support

Troubleshooting

Collaboration tools

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Slack

Zoom

Microsoft O365

Job description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

Our IT Culture

• We don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community. We build strong relationships with team members around the globe. Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from.
• We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.
• IT at Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning and delivering quality new solutions cost effectively.

The Role

As a Junior IT Support Engineer at Medallia, you will focus on supporting and optimizing collaboration tools such as Google Workspace, Slack, and Zoom. You will serve as the first escalation point after the helpdesk, ensuring seamless integration, functionality, and a positive employee experience. You will also maintain operational meeting rooms and assist the network team with on-site requirements.

Responsibilities

• Support helpdesk escalations related to collaboration tools (Google Workspace, Slack, Zoom, etc.).
• Collaborate with on-site users to resolve technical issues and maintain meeting room functionality.
• Ensure secure and efficient use of collaboration platforms through automation and integration.
• Troubleshoot and optimize tool performance to enhance the employee experience.
• Work onsite in our local office in a hybrid capacity.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 1 year of experience in IT support, systems administration, or working with collaboration tools such as Google Workspace, Microsoft O365, MS Teams, Slack, Zoom or similar, applying security best practices and troubleshooting technical issues across teams.
• Demonstrated experience with Google Workspace (Gmail, Calendar, Drive), including basic tasks like adding users, resetting passwords, setting up delegation, and troubleshooting common issues.
• Demonstrated IT experience working in an environment that utilizes identity management and Single Sign-On (SSO) solutions, such as Okta or similar to integrate with collaboration tools to provide seamless and secure user access.

Preferred Qualifications

• Demonstrated experience with Slack for team communication and basic understanding of workflows and channels.
• Demonstrated experience with Zoom for meetings, webinars, and Zoom Rooms.
• Demonstrated experience working with Microsoft O365 and MS Teams.
• Google Workspace Administrator certification or other relevant Google certifications.
• Familiarity with enterprise features in Slack or Zoom.
• Experience with Voice-over-IP (VoIP systems, particularly related to Zoom Phone or Google Voice).
• Familiarity with using analytics tools to monitor and improve collaboration platforms.
• Familiarity with scripting (e.g., Google Apps Script, Python, or PowerShell) for process automation.
• Familiarity with API integrations to connect tools and automate workflows.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.