Junior IT Support Analyst

WMDO - World Medical Device Organization; Colchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading international professional services firm seeks a Junior IT Support Analyst for their IT Service Desk in Colchester. This position offers a great opportunity for someone eager to begin or grow their IT career, providing 1st line support and exposure to various technologies in a dynamic environment.

Benefits

Training and mentorship

Career development path

Inclusive and collaborative team

Qualifications

• Previous customer service experience is beneficial.
• Familiarity with Windows 10 and Office 365 is desirable.
• Strong verbal and written communication skills.

Responsibilities

• Provide 1st line support for all IT-related queries via phone, email, and in person.
• Troubleshoot and resolve hardware and software issues.
• Document incidents and resolutions accurately in the ticketing system.

Skills

Customer service

Communication

Problem solving

Tools

Windows 10

Office 365

Job description

Junior IT Support Analyst - Service Desk / Helpdesk

A highly respected international professional services firm is seeking a Junior IT Support Analyst to join their dynamic IT Service Desk team. This is an excellent opportunity for a motivated individual either looking to launch their career in IT or for someone with early experience who wants to grow within a global, fast-paced environment.

Role Overview

As a Junior IT Support Analyst, you will be the first point of contact for IT support, delivering high-quality 1st line technical assistance to users across the business. You'll be exposed to a broad range of technologies, providing support for desktops, laptops, tablets, printers, switches, and more.

This is a fantastic opportunity to gain hands-on experience and build a strong foundation in IT within a supportive and professional environment.

Key Responsibilities

• Provide 1st line support for all IT-related queries via phone, email, and in person
• Troubleshoot and resolve hardware and software issues across a range of devices
• Escalate complex issues to appropriate teams when necessary
• Maintain clear communication with users to ensure a positive support experience
• Document incidents and resolutions accurately in the ticketing system
  
  

What We're Looking For

You don't need to know everything-we're looking for someone enthusiastic, curious, and eager to learn. Ideal candidates may bring some of the following:

• Previous customer service experience (not necessarily in IT)
• Any commercial experience on a Service Desk or in Desktop Support is a bonus
• Familiarity with Windows 10 and Office 365 is desirable
• Strong verbal and written communication skills
• A proactive attitude and willingness to take ownership of issues
  
  

Why Join Us?

This role offers the chance to join leading Global business. You'll benefit from training, mentorship, and a career development path within an inclusive and collaborative team. If you're passionate about IT and looking to grow your career, we want to hear from you.

Junior IT Support Analyst - Service Desk / Helpdesk

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