Junior IT Service Desk Support Analyst

dnevo Partners; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An innovative firm is seeking a dedicated IT Support Associate to provide exceptional deskside support in a dynamic environment. This role involves troubleshooting a variety of Microsoft systems, including Active Directory and Office 365, while also supporting hardware and VOIP systems. The ideal candidate will have a keen eye for detail and a passion for problem-solving, ensuring that users receive timely and effective assistance. Join a collaborative team where your skills will contribute to maintaining high standards of IT service in the financial services sector. If you're ready to take your career to the next level in a supportive and engaging workplace, this opportunity is for you.

Qualifications

• Minimum of 2 years of deskside support experience, preferably in Financial Services.
• Strong knowledge of Microsoft systems and troubleshooting skills.

Responsibilities

• Provide 1st and 2nd line support for IT issues.
• Collaborate with global IT teams to resolve technical problems.

Skills

Microsoft Active Directory

Microsoft Exchange (Azure/On-Prem)

Microsoft Office 365

SCCM

Intune

McAfee

Windows

iOS

Android

Cisco VOIP (CUCM)

Group Policy

PowerShell scripting

Analytical problem-solving

Teamwork

Job description

This range is provided by dnevo Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Note: This is an onsite role 5 days per week with going Hybrid after probation pass.

1st Line ----> 2nd Line Support

Technical Skills:

• Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365.
• Proficiency with SCCM, Intune, and McAfee.
• Familiarity with Windows, iOS, and Android devices.
• Experience with hardware support for desktops, printers, and peripherals.
• Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems.
• Group Policy and PowerShell scripting experience.

Communication and Training:

• Clear and concise written and verbal communication.
• Ability to provide basic training on existing applications.

Analytical and Problem-Solving:

• Strong attention to detail for first-time fixes.
• Analytical problem-solving skills to diagnose technical issues.

Teamwork and Initiative:

• Ability to work closely with global IT teams.
• Capable of taking initiative in a small team environment.

Experience:

• Minimum of 2 years of relevant deskside support experience (ideally in Financial Services).

Regulatory Awareness:

• Knowledge of IT compliance and security best practices, particularly in a financial services environment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Financial Services and IT System Training and Support