Junior IT Engineer - Enterprise Services Team

Sportserve; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join Sportserve as a Junior IT Engineer to support and maintain our IT systems in a fast-paced environment. You'll have opportunities to work with cutting-edge technologies while providing crucial support for our business operations. We encourage your growth and value diversity within our workplace.

Qualifications

• Knowledge of TCP/IP, DNS, and SMTP troubleshooting required.
• Experience in IT infrastructure and end-user support is essential.
• Strong communication and problem-solving skills necessary.

Responsibilities

• Provide technical support and troubleshooting for IT systems.
• Monitor and maintain IT performance, availability, and security.
• Collaborate on IT projects and implement solutions.

Skills

Networking troubleshooting

IT infrastructure

Systems administration

End-user support services

Service Management

Strong communication skills

Analytical skills

Problem-solving skills

Attention to detail

Proficiency in heterogeneous environments

Tools

Service Management tools

IDP platforms

MDM platforms

Google Workspace

Scripting tools

Job description

Sportserve is part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we are the driving force behind the renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office-based, hybrid, and remote work on permanent and consultancy contracts worldwide, making us a true global employer of choice.

We are looking to hire a Junior IT Engineer to join our Enterprise Services Team in Technology. This is a challenging, fast-paced, and exciting environment, with plenty of opportunities to influence and grow within the technology area. This role offers the chance to work with cutting-edge technologies, support critical IT systems and services, and contribute to our organization’s success.

Responsibilities include:

• Providing technical support and troubleshooting assistance for IT systems, infrastructure, and services, including servers, networks, and end-user devices.
• Monitoring and maintaining the performance, availability, and security of IT end-user systems and services, proactively identifying and addressing potential issues and vulnerabilities.
• Configuring, deploying, and managing IT systems and services to support business operations, ensuring scalability, reliability, and security, while promoting innovation and efficiency.
• Collaborating with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organizational goals.
• Participating in the planning, design, and implementation of IT solutions, including hardware, software, and cloud-based services, to meet evolving organizational needs.
• Documenting technical configurations, procedures, and troubleshooting guidelines for IT systems and services for reference and training purposes.
• Assisting with user training and support activities to help end-users utilize IT systems effectively, resolve technical issues, and optimize productivity.
• Staying current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure, and services, and applying this knowledge for continuous improvement.
• Providing technical guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services.

Required skills:

• Working knowledge of end-user computing and networking troubleshooting (TCP/IP, DNS, SMTP).
• Experience with IT infrastructure, systems administration, network management, and end-user support services.
• Experience with Service Management or Ticketing Tools like Jira Service Management, ServiceNow.
• Experience with IDP platforms like Okta, Azure.
• Strong communication skills, both written and verbal.
• Ability to analyze business processes, procedures, and training materials.
• Analytical and problem-solving skills.
• A service-oriented attitude.
• Ability to drive change and handle difficult situations.
• Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in deploying and managing IT systems and services in heterogeneous environments, including Windows, Linux, and cloud platforms.

Nice-to-have skills:

• Experience with network devices such as Fortigate, Ubiquiti, Cisco.
• Experience with MDM platforms like Jamf Pro, Workspace One, Microsoft Endpoint Manager.
• Experience with Google Workspace.
• Scripting skills in PowerShell, Bash, or Python.
• Understanding of APIs.
• Understanding of client-server and web-based application architectures.
• Ability to design and implement practical solutions for complex requirements, including hands-on project implementation.

We warmly invite applications in English.

Diversity & Inclusion at Sportserve

At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe that building a team with a wide range of backgrounds, skills, and perspectives enriches our culture and drives innovation. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.

If you’re passionate about technology and eager to start your career in an international, forward-thinking sports betting company, we’d love to hear from you. Apply now and join our exciting journey!