Junior IT Engineer

CRFS; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology company in Cambridge is seeking a Junior IT Engineer to provide hardware support and manage IT equipment. Responsibilities include ticket management, customer support, and assisting IT projects. The ideal candidate should have technical skills in Windows operating systems and excellent customer service abilities. This role offers an opportunity to develop skills in a supportive environment.

Qualifications

• Sufficient technical skills in Windows 10, Apple OS, Azure AD.
• Great customer service abilities to support the business.

Responsibilities

• Provide hardware support and service to colleagues.
• Manage basic stock IT equipment and place orders when necessary.
• Monitor, triage, and manage assigned and unassigned tickets.
• Support queries and issues via email, phone, and walk-ins.
• Work closely with third-party suppliers for issue resolution.
• Document processes and instructions for IT tasks.

Skills

Technical skills in Windows 10

Knowledge of Apple OS

Experience with Azure AD

Understanding of basic Networking

Customer service skills

Tools

Microsoft/ Office 365

Windows servers

Microsoft Azure

AWS

Job description

Overview

We are looking for a Junior IT Engineer to join our team.

Responsibilities

• Provide hardware support and service to colleagues Head Office.
• Manage basic stock IT equipment, and when required place orders.
• Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined.
• Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded.
• Work closely with third-party suppliers and service providers to promptly resolve incidents and requests.
• Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
• Process starters, leavers, and amendments promptly and within SLA where defined.
• Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
• Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
• Document process and instructions for IT tasks and end-user documentation.
• Management of SaaS and PaaS applications.

Experience And Qualifications Required

• Sufficient technical skills in Windows 10, Apple OS, Azure AD (Entra), AD, Group Policies, Microsoft/ Office 365
• Windows imaging and deployment
• Understanding basic Networking (IP subnet/routing, TCP IP/ UDP, DNS, VPNs, VLANs)
• Android and Apple mobile devices deployment
• Understanding of Windows servers, Microsoft Azure and AWS
• Great customer service to support the business.