Junior IT Engineer

CRFS; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT solutions is seeking a Junior IT Engineer to provide essential hardware and software support. This role involves managing IT requests, collaborating with suppliers, and improving processes for better service efficiency. Ideal candidates will possess technical proficiency in operating systems and networking as well as a dedication to outstanding customer service.

Qualifications

• Technical skills in Windows 10, Apple OS, Azure AD, and Office 365.
• Understanding of basic networking concepts.
• Great customer service skills.

Responsibilities

• Provide hardware support and service to colleagues.
• Manage IT equipment and ticket resolution.
• Support and document IT processes.

Skills

Windows 10

Apple OS

Azure AD

Microsoft Office 365

Networking

Customer Service

Job description

We are looking for a Junior IT Engineer to join our team.

Duties And Responsibilities

• Provide hardware support and service to colleagues Head Office.
• Manage basic stock IT equipment, and when required place orders.
• Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined.
• Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded.
• Work closely with third-party suppliers and service providers to promptly resolve incidents and requests.
• Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
• Process starters, leavers, and amendments promptly and within SLA where defined.
• Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
• Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
• Document process and instructions for IT tasks and end-user documentation.
• Management of SaaS and PaaS applications.
  
  

Experience And Qualifications Required

• Sufficient technical skills in Windows 10, Apple OS, Azure AD (Entra), AD, Group Policies, Microsoft/ Office 365
• Windows imaging and deployment
• Understanding basic Networking (IP subnet/routing, TCP IP/ UDP, DNS, VPNs, VLANs)
• Android and Apple mobile devices deployment
• Understanding of Windows servers, Microsoft Azure and AWS
• Great customer service to support the business.