Junior IT Analyst

Lorien; Manchester; On-site; GBP 30,000; Full time

Job summary

A prominent organization in Manchester is seeking a Junior IT Analyst to support its busy IT Service Desk. The role includes troubleshooting technical faults and providing swift technical support, with opportunities for professional growth through mentorship and training programs. A competitive salary of £30,000 plus bonus is offered, along with a comprehensive benefits package.

Benefits

Generous bonus

Individual training programmes

Buddy scheme with a senior analyst mentor

Qualifications

• Experience or understanding of an IT support desk, preferably with ITIL framework.
• Knowledge of Microsoft technologies including Office 365 and Active Directory.
• Excellent communication skills and strong motivation.

Responsibilities

• Assist with support for 24/7 IT operations, handling technical faults.
• Provide effective technical support focusing on high first-time fix rates.
• Participate in training and mentorship programs.

Skills

Technical support

Communication

Problem solving

Motivation

Interest in IT

Tools

Office 365

Active Directory

Exchange

Windows Server

Job description

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Junior IT Analyst - Manchester City Centre - £30,000 + bonus

Lorien Global are working in partnership with a prominent organisation. After continued growth of their wider business they need additional resource to help grow their IT Service Desk.

Your role is to assist with the support of their 24/7 operations which covers dealing with things such as technical faults that come into the service desk, providing swift and effective technical support. This covers full diagnostics and troubleshooting of faults with the goal to have a high first time fix rate.

The team are always looking for people who want to progress, with individual training programmes combined with a buddy scheme which sees you partnered with a senior analyst who can mentor you through your early career.


Requirements:

• Experience or an understanding of how a technology support desk works, preferably surrounding the ITIL framework
• Knowledge of a range of technology from Microsoft (Office 365, Active Directory, Exchange, Windows Server,
• Strong motivation and desire to work in a fast-paced environment
• Excellent written and verbal communication skills
• Strong interest in IT
  
  

The salary available is up to £30,000 plus a generous bonus. There is a whole host of company benefits included.

Interviews are taking place over the coming weeks so submit your CV to be considered.

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Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.