Junior IT Analyst

Lorien; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a Junior IT Analyst to join their dynamic team in Manchester City Centre. This role offers a fantastic opportunity to support a 24/7 IT Service Desk, focusing on diagnosing and troubleshooting technical issues to ensure a high first-time fix rate. With a strong emphasis on professional growth, the company provides tailored training programs and mentorship from senior analysts. If you're passionate about IT and eager to develop your skills in a fast-paced environment, this position is perfect for you.

Qualifications

• Understanding of technology support desk operations.
• Strong motivation to work in a fast-paced environment.

Responsibilities

• Assist with support for 24/7 operations and technical faults.
• Provide swift and effective technical support with diagnostics.

Skills

ITIL Framework

Microsoft Office 365

Active Directory

Windows Server

Technical Support

Communication Skills

Job description

Job Description

Junior IT Analyst - Manchester City Centre - £30,000 + bonus

Lorien Global are working in partnership with a prominent organisation. After continued growth of their wider business they need additional resource to help grow their IT Service Desk.

Your role is to assist with the support of their 24/7 operations which covers dealing with things such as technical faults that come into the service desk, providing swift and effective technical support. This covers full diagnostics and troubleshooting of faults with the goal to have a high first time fix rate.

The team are always looking for people who want to progress, with individual training programmes combined with a buddy scheme which sees you partnered with a senior analyst who can mentor you through your early career.

Requirements:

• Experience or an understanding of how a technology support desk works, preferably surrounding the ITIL framework
• Knowledge of a range of technology from Microsoft (Office 365, Active Directory, Exchange, Windows Server, etc.)
• Strong motivation and desire to work in a fast-paced environment
• Excellent written and verbal communication skills
• Strong interest in IT

Benefits:

The salary available is up to £30,000 plus a generous bonus. There is a whole host of company benefits included.

Interviews are taking place over the coming weeks so submit your CV to be considered.

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Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.