Junior IT Analyst

KATIE LOXTON INC; Banbury; On-site; GBP 25,000; Full time

Job summary

A leading company is seeking a Junior IT Analyst to join their dynamic systems team in Banbury. This entry-level role involves managing IT support requests, enhancing infrastructure, and supporting projects in a fast-paced environment, perfect for those eager to start their IT career.

Benefits

25 days holiday, rising to 27

Generous staff discount

Opportunities for learning and development

Innovative and friendly workplace

Qualifications

• Ability to troubleshoot hardware and software issues.
• Ability to explain technical issues to non-technical staff.
• Basic understanding of network security best practices is a plus.

Responsibilities

• Manage and resolve IT support requests.
• Liaise with third-party vendors for support and equipment.
• Assist in system checks and audits for security compliance.

Skills

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Organizational skills

Job description

THE OPPORTUNITY

Join our dynamic systems team as a Junior IT Analyst. Are you passionate about technology and eager to launch your IT career?

In this exciting role, you'll be at the forefront of ensuring seamless IT operations, efficiently resolving support requests, and liaising with third-party vendors for issue resolution and equipment management. If any of our employees have IT support queries, you'll be the go-to person!

You'll contribute to enhancing our IT infrastructure, assist with system checks to meet security standards, and play a key role in collaborative IT projects. From managing hardware and software assets to supporting Microsoft 365 Admin and Azure environments, you'll help drive operational excellence in a fast-paced, innovative workplace.

Join us and take the first step in your IT career—every day brings new challenges and opportunities to make a real impact!

You'll be based at our stunning Head Office in Banbury, Oxfordshire, 5 days per week (Monday-Friday).

BEHIND THE BRANDS

We're a family-run, entrepreneurial company with an exciting pace of life and a bright, friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration, and integrity.

How You'll Contribute

1. Serving as the first point of contact for IT issues, managing and resolving support requests promptly and effectively.
2. Liaising with third-party vendors for support, issue resolution, and ordering replacement equipment when needed.
3. Assisting in identifying areas for improvement within the IT infrastructure, supporting more senior colleagues in implementing solutions.
4. Contributing to the development and application of best practices for IT system usage and management.
5. Assisting in conducting system checks and audits to ensure compliance with security and efficiency standards.
6. Providing support on IT-related projects and initiatives, ensuring timely and effective collaboration across departments.
7. Ensuring suitable desk setups for users, managing hardware, peripherals, and necessary configurations.
8. Managing company hardware assets, including tracking inventory, ordering replacements, and ensuring proper maintenance.
9. Managing software licenses, ensuring appropriate allocation, renewal, and compliance.
10. Documenting IT processes, configurations, and any system changes with accuracy and clarity.
11. Providing support for users and devices within Microsoft 365 Admin and assisting with Azure environment tasks under guidance.
12. Performing other reasonable ad-hoc duties as required by the company.

THE TALENT YOU'LL BRING

1. Good analytical and problem-solving skills, with the ability to troubleshoot hardware and software issues.
2. Strong communication skills, with the ability to explain technical issues clearly to non-technical staff.
3. Attention to detail and strong organizational and documentation skills.
4. Familiarity with MacOS is advantageous.
5. Basic understanding of network security best practices and performance optimization techniques is a plus but not essential.

PERFECTLY PACKAGED

1. A salary of £25,000 per annum.
2. 25 days holiday rising to 27 with length of service, plus bank holidays.
3. A broad benefits package including a very generous staff discount across both brands.
4. Opportunities to make an impact, learn, and develop further.
5. An innovative and friendly workplace with a team proud to be part of.

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton. Since then, we have grown significantly, launching Katie Loxton in 2015 and expanding beyond the UK. We are committed to diversity and inclusion, hiring a diverse team and encouraging everyone to be their authentic selves. We value what you bring to the team over personal preferences or backgrounds.

We continually strive to improve our inclusivity, diversity, and equality, encouraging all team members to share their ideas, which we believe is key to our continued success.