Junior Insurance Technician – Multinational Solutions

AXA XL; Ipswich; On-site; GBP 21,000 - 29,000; Full time

Job summary

AXA XL, the P&C and specialty risk division of AXA, is seeking an entry-level Junior Insurance Technician in Ipswich. The role supports the multinational servicing program, assists in renewals, premium allocations, and tax summaries, and collaborates with underwriters and internal stakeholders to ensure accurate, timely processing of policy lifecycle tasks.

You will build foundational knowledge of insurance operations, data management, and system workflows while growing with a multinational team

Qualifications

• Strong desire to learn and grow in the insurance industry.
• Interest in AI and other automation tools.
• Excel and general Office proficiency.

Responsibilities

• Support full lifecycle of multinational insurance account renewals and policy processing.
• Assist with allocating premiums and preparing tax summaries for accurate billing.
• Track premium payments and policy issuance details; keep teams and clients informed.
• Maintain high data quality for all records.
• Contribute to projects, including testing new systems and workflows (UAT).
• Input data to clear backlogs and improve efficiency.
• Review account queries and guide next steps.
• Build internal relationships to enable smooth data transfer across teams.
• Develop understanding of systems, processes, and regulatory guidelines.
• Support KPI monitoring by preparing operational reports.

Skills

Eagerness to learn

Problem solving

AI & automation interest

Excel

Organizational skills

Communication (oral & written)

Teamwork

Tools

Microsoft Office

Job description

Job Description

Junior Insurance Technician - Multinational Solutions

Are you eager to learn about the insurance industry and develop a solid foundation in middle office operations?

This is an entry level / junior position within our Middle office team and ideal for anyone taking their first steps into Insurance. The Middle Office Operations team are responsible for ensuring that operational tasks undertaken by Shared Services / Global Operations are managed appropriately, provide support to Underwriting and ensure that the administrative processes for the end-to-end policy lifecycle are run efficiently and at a high quality to serve internal and external clients. Within this role you will primarily be responsible for supporting the Multinational Servicing Global Programme Portfolio.

The team support Underwriters and other internal Stakeholders to provide tailored Multinational Service Solutions for Clients and Brokers. They assist on the design and delivery of strategic change initiatives affecting the Middle Office Underwriting business. Example projects include the operational design strategy for Brexit, the design and execution of an offshore service centre move between countries and supporting the data and system workstreams for a new legal entity creation. In this role you will build the foundations within insurance and focus on working closely with the multinational team while also expanding your skill set and knowledge across other areas.

What you’ll be doing

What will your essential responsibilities include?

• Support the full lifecycle of basic multinational insurance account renewals, handling tasks before and after policy binding to ensure smooth processing.
• Assist with allocating premiums and preparing tax summaries to support accurate billing and compliance.
• Track and record premium payments and policy issuance details, keeping internal teams and clients informed and up-to-date.
• Maintain high data quality standards, ensuring accuracy and completeness for all records.
• Contribute to ongoing projects by helping refine processes, including testing new systems and workflows (User Acceptance Testing).
• Input data to help clear backlogs and improve overall efficiency.
• Review account queries and either process them directly or guide the team on next steps.
• Build strong internal relationships to facilitate the smooth transfer of information and data across teams.
• Develop a good understanding of our systems, processes, and industry guidelines, staying informed about any updates or new regulations.
• Support the monitoring of key performance indicators (KPIs) by preparing reports that help measure and improve our operations.

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• A strong desire to learn and grow in the insurance industry
• An ability to solve problems, and look for faster and better ways to do things including an interest in AI and other automation tools
• Microsoft Office knowledge – particularly Excel and other Office tools
• Good organisational and analytical skills
• Strong communication skills, both verbal and written
• Ability to work in a team environment with both a "can do" and proactive attitude

What we offer

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com

Who we are

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.