Junior Infrastructure Support

Lucid Support Services Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT support service provider located in Northampton is seeking a Junior Infrastructure Support to join their team. This entry-level role is ideal for recent graduates eager to start their IT career. The position involves providing first-line support, maintaining IT systems, and collaborating with the Infrastructure team. Strong communication skills and a proactive attitude are essential. A full UK driving licence is required for this fully onsite position.

Qualifications

• Ability to drive and travel to different company sites.
• Willingness to work fully onsite in Bugbrooke, Northampton.
• Strong interest in developing a career within IT infrastructure.

Responsibilities

• Serve as the first point of contact for IT support.
• Manage and triage tickets in the IT support system.
• Provide technical support to end users.

Skills

Communication skills

Problem-solving

Time management

Proactiveness

Education

Recent college or university graduate

Tools

Microsoft technologies

VMware

Job description

Junior Infrastructure Support

Bugbrooke, Northampton

Monday to Friday, 9:00am - 5:30pm

Fully onsite role - candidates must be able to drive

Overview

We are seeking an enthusiastic and driven Junior Infrastructure to join our client's wider IT department. This is an entry-level position ideal for a recent college or university graduate who is eager to start their career in IT. The role provides a broad foundation across general IT infrastructure, working with a wide range of technologies, including bespoke applications and predominantly Microsoft-based solutions (eg, Azure Entra, VMware).

You'll play a key role in delivering first-line support, maintaining IT systems, and ensuring reliable computing and networking capabilities for users across the business. This is an excellent opportunity to gain hands-on experience, develop technical skills, and grow within a supportive team environment.

Key Responsibilities

• Serve as the first point of contact for IT support queries via the helpdesk system, phone, and in-person.
• Manage and triage tickets in the IT support system, escalating to higher levels when necessary.
• Provide technical support to end users across the business.
• Assist with equipment setup, configuration, and documentation of IT assets.
• Maintain a clean, organised, and functional IT workspace.
• Travel to other company sites when required to deliver on-site support (a valid driving licence is essential)
• Conduct proactive maintenance on support systems and infrastructure.
• Support Level 2 and 3 tasks under supervision when skills and knowledge allow.
• Collaborate with the Infrastructure and wider IT team on projects and daily tasks.
• Complete other IT-related duties as assigned by the Head of IT or Infrastructure Team Leader

Core Competencies & Behaviors

• Proactive, "can-do" attitude with a willingness to learn and grow.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Good verbal, written, telephone, and email etiquette.
• Effective time management and ability to prioritise tasks based on business needs.
• Demonstrates initiative in problem-solving and asking relevant questions.
• Comfortable working both independently and collaboratively as part of a team
• Willingness to escalate issues appropriately and use team knowledge effectively.

Desirable Skills & Experience

• Familiarity with Microsoft technologies and Windows environments
• Basic understanding of networking, hardware, and software troubleshooting
• Exposure to virtualisation platforms such as VMware is advantageous.
• An understanding of IT asset management and documentation best practices

Requirements

• Recent college or university graduate (or equivalent qualification/experience)
• Full UK driving licence and access to a vehicle (essential due to travel requirements)
• Strong interest in developing a career within IT infrastructure.
• Willingness to work fully onsite in Bugbrooke, Northampton

This is a fantastic opportunity for someone looking to kick-start their IT career in a hands-on, varied role with excellent development potential.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

NT development potential.