Junior Incident Manager - SC Cleared minimum

Experis - ManpowerGroup; Corsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Corsham is seeking a Junior Incident Manager to join their fast-paced service delivery team. This role involves managing incidents, maintaining service desk job tickets, and delivering high-quality IT support. Candidates should have at least an ITIL v3 Foundation certification and strong problem-solving skills to excel in this position. Experience with ITSM tooling is preferred, and the ability to communicate effectively is crucial.

Qualifications

• ITIL v3 Foundation certification is a minimum requirement.
• Experience in IT service desk roles and ITSM tooling preferred.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Manage and maintain service desk jobs tickets.
• Perform daily checklists and report issues to management.
• Handle user provisioning and permissions management.

Skills

Problem-solving

Excellent communication

ITIL v3 Foundation certification

MS Office proficiency

IT service desk background

Education

ITIL v3 Foundation certification

Tools

Remedy

Tickets systems

Job description

Junior Incident Manager - This is a Ticketing role not an engineer or technician role

DV clearance will be preferred but you must have an Active SC Clearance as a minimum and you will be sponsored to attain your DV

Overview

We are seeking an experienced Junior Incident Manager to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Junior Incident Manager, you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base.

Responsibilities

• Manage and maintain service desk jobs tickets, ensuring timely responses and escalations.
• Perform daily checklists, reporting any issues or risks to management.
• Handle account management tasks, including user provisioning and permissions.
• Manage incidents within the system environment and across designated boundaries.
• Proactively suggest improvements to processes and procedures.
• Support continual service improvement initiatives.
• Produce and distribute management information from service management tools.

Skills and Experience

• ITIL v3 Foundation certification (minimum).
• IT service desk background with experience in ITSM tooling such as Remedy is preferred
• Experience of any ticketing system would be considered
• If no IT background extensive admin / organisation skills coupled with Ex-Military experience would be a distinct advantage
• Proficiency with MS Office tools.
• Excellent communication and problem-solving skills.
• Desirable: experience working with MOD deployed IT systems.

To apply for the Junior Incident Manager role, please send your CV by pressing the apply button.