Junior Incident Manager - SC Cleared - DV Sponsorship Available

Experis - ManpowerGroup; Corsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services firm is looking for a Junior Incident Manager to maintain service desk tickets and ensure timely responses. The ideal candidate should have ITIL v3 Foundation certification and experience in IT service operations. Strong communication and problem-solving abilities are essential. This role is based in Corsham, England, and offers an opportunity to contribute to service management improvements.

Qualifications

• Minimum ITIL v3 Foundation certification required.
• Experience in IT service operations is needed.
• Proficiency in MS Office is essential.

Responsibilities

• Manage service desk tickets effectively.
• Report issues and risks to management.
• Suggest improvements to processes.

Skills

ITIL v3 Foundation certification

IT service desk background

Communication skills

Problem-solving skills

MS Office proficiency

Tools

Remedy

Ticketing systems

Job description

Overview

Junior Incident Manager - This is a Ticketing role not an engineer or technician role

DV clearance will be preferred but you must have an Active SC Clearance as a minimum and you will be sponsored to attain your DV

Responsibilities

• Maintain and manage service desk tickets, ensuring timely responses and escalations.
• Perform daily checklists, reporting any issues or risks to management.
• Handle account management tasks, including user provisioning and permissions.
• Manage incidents within the system environment and across designated boundaries.
• Proactively suggest improvements to processes and procedures.
• Support continual service improvement initiatives.
• Produce and distribute management information from service management tools.

Qualifications

• ITIL v3 Foundation certification (minimum).
• IT service desk background with experience in ITSM tooling such as Remedy is preferred
• Experience of any ticketing system would be considered
• If no IT background extensive admin / organisation skills coupled with Ex-Military experience would be a distinct advantage
• Proficiency with MS Office tools.
• Excellent communication and problem-solving skills.
• Desirable: experience working with MOD deployed IT systems.

Apply

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