Junior ICT Consultant

Transforming Learning Group; Cherwell District; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Cycle/ebike scheme

Eye care voucher scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Job summary

Turn IT on, part of the Transforming Learning Group, seeks a Junior ICT Consultant in Oxford with a passion for technology and strong customer service. The role involves on-site support across schools in Oxford and Oxfordshire, with driver’s license and own car required.

You will maintain IT hardware, install software, and support users with Office365, helping schools improve ICT provisions for effective teaching and learning.

Qualifications

• Ideal candidate has at least 2 years of experience in ICT Technician/2nd line support, preferably in education.
• Real flair for technology combined with a passion for exemplary customer service.
• Able to work across schools, travel locally and communicate effectively with customers.
• Self-motivated team player with good problem-solving and organizational skills.

Responsibilities

• Resolve and manage technical issues impacting school operations with robust solutions.
• Install or repair computers with standardised applications and networking software and diagnose problems.
• Respond to technical duties related to the network and desktop services, including upgrades.
• Maintain school IT hardware and services and support ICT provisions for teaching and learning.

Skills

Driving license

Customer service

Strong communication

Problem solving

Tools

Microsoft Office365

Job description

Junior ICT Consultant

Oxford £24,000 - £27,000

Job Description

Turn IT on are looking for a Junior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers, join our team supporting one of our schools in Oxford. This role requires you to drive around to different locations around Oxford and Oxfordshire. You will need to own a car and hold a Driving license to meet the requirements of this role.

You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and Turn IT on, keeping them up to date with what services Turn IT on can offer and managing the accounts of your customers.

You will be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users, and resolving identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.

The ideal candidate will ideally have at least 2 years' experience working in a previous ICT Technician/2nd line support, preferably in the education sector, although not essential. You will be passionate about IT with a strong technical background, self-motivated, and enjoy providing excellent customer service.

This role requires you to be a team player, have strong communication and organisation skills, and a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently, have an aptitude for problem solving, and a proactive approach to identifying ways to improve services provided by your team.

Responsibilities include:

• Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns, and hardware)

The role is offered on a full-time, full-year basis, and the successful candidate will be subject to an enhanced DBS and safeguarding checks.

In return, we are offering a salary of between £24,000 - £27,000, negotiable for the right person.

Benefits include:

• pension scheme
• cycle/ebike scheme
• eye care voucher scheme
• mental health first aid
• employee assistance programme
• employee recognition scheme

The Transforming Learning Group provides a comprehensive range of hands‑on ICT and computing support, MIS support, GDPR services, and consultancy and training. We have eight brands under the Transforming Learning Group — Turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, GDPR Sentry, and Edufin.

Across these brands, we provide services to over 5,000 schools across England and employ nearly 470 staff members. We prioritize the needs of schools, taking care of all their technological needs so they can focus on teaching and learning.

As an inclusive employer, we are proud of the diversity and flexibility of our workforce, and the broad skills and experience of our staff. Turn IT on is a friendly and supportive place to work where people feel trusted and respected. We are committed to safeguarding and promoting the welfare of children and young people, and expect all employees to share this commitment.

'Happy to talk flexible working'

'Your data matters'

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