Junior Helpdesk Engineer

Lumina Energy; West Malling; On-site; GBP 25,000; Full time

Job summary

A leading company is seeking a Junior Help Desk Engineer to deliver first-line technical support for a variety of systems. This role offers the chance to develop your IT career in a supportive environment, with a focus on high-quality service delivery. You will assist customers by resolving technical issues, ensuring their satisfaction, and contributing to continual service improvement.

Benefits

25 days annual leave plus bank holidays

Additional day off for birthday

Retail and gym membership discounts

Life assurance coverage

Health cash plan

Opportunities for professional development

Qualifications

• Experience with IT infrastructure and service processes.
• Knowledge of Microsoft products and ITSM tools.
• Good verbal and written communication skills.

Responsibilities

• Responding to support requests through calls and emails.
• Performing diagnostics and offering known solutions.
• Logging detailed call notes for transparency.

Skills

Communication

Self-motivation

Teamwork

Education

ITIL qualification

Tools

ServiceNow

Microsoft Windows 10

Office 365

Azure AD

Active Directory

Job description

Location: Hybrid / Kings Hill, Kent
Salary/package: £24,310
Contract type: Permanent
Hours: Full time, 37 hours

We’re looking for a driven and customer-focused Junior Help Desk Engineer to join the Cantium IT Support team. In this important role, you’ll deliver first-line technical support across a wide range of systems and services, ensuring our customers receive high-quality, timely assistance. If you're passionate about technology, eager to learn, and enjoy solving problems, this is an excellent opportunity to begin or grow your IT career in a forward-thinking organisation.

Who we are
Cantium Business Solutions is a specialist provider of IT and back-office services, helping organisations across the public and private sectors improve efficiency and focus on what they do best. As part of Commercial Services Group (CSG the UK’s largest local authority trading company , we operate with a strong public sector ethos while driving innovation and growth across our service lines.

Why this role matters
As a Junior Help Desk Engineer at Cantium, you'll be on the front line of our IT support service, providing direct assistance to customers and helping to resolve technical issues that impact day-to-day operations. Your responsiveness, accuracy, and communication skills will play a vital role in ensuring high customer satisfaction and maintaining the quality and reliability of our IT services.

What you’ll be doing

• Responding to support requests through inbound calls, AVA chat, email, and in person—resolving incidents and service requests in line with Cantium KPIs and SLAs

• Providing advice and guidance on systems, products, and services, following established procedures

• Logging detailed call notes and actions taken to support transparency and efficient resolution

• Performing initial diagnostics and offering known solutions where possible, escalating where needed

• Assisting in the interface between users and service providers, including third-party suppliers

• Supporting continual service improvement by sharing insights and solutions with colleagues

• Keeping up with the latest trends in IT and actively expanding your technical knowledge

• Protecting the integrity and security of company systems and data

What we’re looking for

• Experience or familiarity with IT infrastructure (hardware, networks, operating systems) and service processes

• Knowledge of Microsoft Windows 10, Office 365, Microsoft Admin Portal, Azure AD, and Active Directory

• Understanding of ITSM tools such as ServiceNow

• ITIL qualification (preferred but not essential)

• Excellent communication skills across verbal and written formats

• A self-motivated approach and ability to manage your own workload effectively

• A team player mindset with a passion for delivering high-quality service

What you’ll get in return

• Salary of £24,310

• 25 days annual leave plus bank holidays

• An additional day off for your birthday

• Access to retail and gym membership discount schemes

• Life assurance coverage and a health cash plan

• Participation in company-wide events

• Opportunities for professional development and career progression within Cantium and the wider CSG

Why CSG?
With over £800 million in annual revenue and consistent 25% year-on-year growth, CSG is a leader in socially conscious commercial services. We have returned over £77 million in social value to the public sector. Joining us means contributing to real impact while developing your career in a dynamic, forward-thinking organisation.

Inclusion & Accessibility
We value diversity and believe in creating a workplace where everyone is supported and included. If you require any adjustments during the application or interview process, please let us know—we’re here to help.