Junior Fraud Investigator

Secure Trust Bank Ltd; Cardiff; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading UK bank is seeking a Fraud Prevention Associate to join their team, focusing on executing fraud prevention strategies and managing risk assessments. Ideal candidates will possess strong customer service skills, logical thinking, and attention to detail, regardless of prior fraud experience. This permanent role offers hybrid working options post-training, contributing to diversity and inclusion within the workplace.

Qualifications

• Experience in a customer-facing role (no prior fraud experience necessary).
• Logical thinker with attention to detail.
• Excellent oral and written communication skills.

Responsibilities

• Execute fraud prevention strategies and investigate suspected fraud cases.
• Assess potential fraud at the application stage and mitigate risks.
• Provide customer service to applicants and retail partners.

Skills

Customer service

Logical thinking

Attention to detail

Communication skills

Independence

Prioritization

Job description

About The Role

We are seeking a Fraud Prevention Associate to join the team on a permanent basis.

As part of the team, you will be responsible for executing fraud prevention strategies effectively, investigating, and reporting suspected or confirmed fraud cases.

Key Responsibilities:

• Assess potential 1st, 2nd, or 3rd party fraud at application stage and take action to mitigate risks, following the company’s fraud prevention strategy.
• Escalate complex or priority cases within SLAs.
• Review and assess documentation received to ensure compliance with internal and regulatory requirements.
• Serve as a point of contact for fraud prevention with relevant third parties, including internal stakeholders, Cifas, and SIRA.
• Provide exceptional customer service to applicants and retail partners, adhering to SLAs.
• Manage workload independently with minimal supervision and take accountability for your tasks.
• Work in a flexible environment with varied shifts: 8am-8pm Monday to Friday, 9am-6pm Saturday, and 10am-5pm Sunday. Hybrid working options available post-training.

What You Will Bring:

• Experience in a customer-facing role (no prior fraud experience necessary).
• Strong team player with high standards of quality and a commitment to self-development.
• Logical thinker with attention to detail.
• Excellent oral and written communication skills.
• Ability to work independently, prioritize tasks effectively.
• No prior fraud experience required; we welcome candidates from diverse backgrounds.

Everyone is different. Everyone is valued.

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfill their ambitions since 1952. We celebrate diversity and believe that our strength lies in our people’s unique talents, abilities, and perspectives.

We actively promote inclusion and support initiatives that reinforce our philosophy of embracing individuality.

Secure Trust Bank Group is an award-winning bank serving over one million customers with savings accounts and lending services. We embrace differences and are committed to creating an inclusive environment.

About The Company

Our customers are central to everything we do. We believe our people are our greatest asset, and a career with us offers the chance to make a real impact, contribute to our growth, and be part of a dynamic, fast-paced environment. We value initiative, performance, and enthusiasm, and reward excellence through various awards and incentives. Join us to grow, sustain, and love the way we work.