Junior Facilities Administrator

Construction, Property and Engineering; Liverpool City Region; On-site; GBP 23,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Facility Management sucht einen Junior Helpdesk-Mitarbeiter in Liverpool. In dieser spannenden Rolle erwarten Sie tägliche Schulungen und die Möglichkeit, Ihre Fähigkeiten im Kundenservice zu erweitern. Sie werden dafür verantwortlich sein, sicherzustellen, dass Kundenanfragen zeitnah bearbeitet werden und die Qualität der Dienstleistungen den höchsten Standards entspricht. Mit einem klaren Fokus auf Teamarbeit und Kommunikation bietet diese Position die Chance, in einem dynamischen Umfeld zu wachsen und Ihre Karriere voranzutreiben. Wenn Sie eine positive Einstellung und die Fähigkeit haben, komplexe Informationen zu verstehen, dann könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

40 Stunden pro Woche

Arbeitgeberpension

Unternehmenskrankengeld

Fahrrad-Leasing

Überstundenvergütung

Qualifications

• Erfahrung in einer Kundenservice-Rolle ist erforderlich.
• Kenntnisse grundlegender IT-Systeme sind von Vorteil.

Responsibilities

• Überwachung der Einhaltung von Kunden-SLAs.
• Bearbeitung von Ingenieurangeboten und Berichten für Kunden.
• Zusammenarbeit mit Kontomanagern zur Koordination von Aufträgen.

Skills

Kundenservice

Grundkenntnisse in IT-Systemen

Flexibilität

Teamarbeit

Aufmerksamkeit für Details

Job description

Randstad Construction & Property are working on behalf of a National FM company to find a Junior Helpdesk based in Liverpool. Full training and salary increase will be provided with this vacancy.

Location: Liverpool
Salary: £23,000
Employment type: Full-time, permanent, On site only

Key benefits:

• 40 hours per week
• Employer pension
• Company sick pay
• Cycle to work scheme
• Overtime rates

An average day will include the following:

• Daily training to cover the below:
• Ensure customer SLAs are met
• Ensure Quoted jobs have best fit resources allocated (geographically and skill set)
• Monitor engineer response to Quoted works to ensure return visits are logged and
• completed
• Assist with purchasing
• Ensure timely processing of engineers quotes, reports and recommendations to
• clients
• Ordering goods and services
• Liaising with Accounts managers and supervisors with regards to capacity, timing of
• jobs and issuing work instructions
• Liaise with engineers to keep informed of changes, abnormal travel
• Upload and update client portals and clients frequently
• Contribute to the operation of the out-of-hours telephone answering service,
• ensuring messages are relayed and actioned in a timely manner
• Compile customer invoicing for review by accounts

An ideal candidate will have:

• Experience in a customer service role
• Knowledge of basic IT systems
• An ideal candidate will be:
• Flexible and patient
• A team player
• Able to understand complex information and demonstrate attention to detail
• Remain professional and communicate strongly
• A can-do attitude

If this sounds like you please get in touch by contacting Logan Sharp at Randstad C&P Manchester.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.