Junior EUC Engineer - South Wales

CGI; Stonehouse; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Junior EUC Engineer to join their dynamic team in South Wales. This role involves supporting a high-profile client by configuring and deploying end-user devices, providing technical support, and driving automation for improved workflows. With a commitment to inclusivity and career development, this company offers a competitive salary and excellent benefits, including private healthcare and a share scheme. Join a friendly community of experts and take your career to the next level in a supportive environment.

Benefits

Private healthcare

Excellent pension

Share scheme

Career development support

Inclusive work environment

Qualifications

• Proficiency with SCCM and Active Directory is essential.
• Experience in device provisioning and technical support is required.

Responsibilities

• Setup and configure end-user devices according to standards.
• Provide onsite support for hardware and software issues.
• Drive automation to improve provisioning workflows.

Skills

SCCM

Active Directory

Windows 10 OS

JAMF/Apple device management

PowerShell scripting

Intune administration

ITSM tools (e.g., ServiceNow)

Virtual Desktop environments

Education

Bachelor’s degree in Computer Science

Tools

SCCM

Intune

ServiceNow

Job description

Join to apply for the Junior EUC Engineer - South Wales role at CGI

Position Description

Join CGI as an EUC Engineer, supporting a high-profile client based in Leeds. CGI is recognized in the Sunday Times Best Places to Work List 2024 and as one of the ‘World’s Best Employers’ by Forbes. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), making you a CGI partner, not just an employee.

We are committed to inclusivity, building a diverse tech community, and supporting careers in our sector, including for Armed Forces personnel. We hold a Gold Award for our support of the Armed Forces Corporate Covenant. Join us to be part of an open, friendly community of experts. We will support your career development and training.

Due to the role's nature, all applicants must hold or be willing to undergo a security check to SC level.

Responsibilities

1. Device Provisioning & Configuration:
   • Setup, configure, and deploy end-user devices (laptops, desktops, mobile devices) according to standards.
   • Ensure proper imaging, software installation, and enrollment in device management systems (e.g., SCCM, Intune).
   • Perform quality checks to ensure compliance with standards.
2. Technical Support & Troubleshooting:
   • Provide onsite support, resolving hardware and software issues promptly.
   • Diagnose and resolve issues related to EUC devices and peripherals.
   • Monitor incident tickets and respond effectively, including major incidents.
3. Automation & Continuous Improvement:
   • Drive automation and scripting to improve provisioning workflows.
   • Contribute to service delivery improvements and user experience enhancements.
4. Collaboration & Documentation:
   • Work with the EUC Manager and team to improve processes.
   • Maintain accurate records of configurations, support tickets, and inventory.
   • Communicate effectively with end-users to understand needs and support them.

Qualifications

• Proficiency with Configuration Manager 2012 or later (SCCM).
• Knowledge of Active Directory and Group Policy.
• Experience with Windows 10 OS.
• Familiarity with JAMF/Apple device management, especially macOS.
• Basic understanding of application packaging and deployment.
• Skills in Intune administration and ITSM tools (e.g., ServiceNow).
• Understanding of Virtual Desktop environments.
• Scripting experience (PowerShell) or automation tools.

Experience

• Minimum of [X years] in End User Computing or technical support with device provisioning experience.
• Familiarity with Windows, macOS, and hardware troubleshooting.

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

Certifications

• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
• OEM warranty certifications are advantageous.

Additional Information

Join us to be part of a global IT and consulting leader, working in a culture of ownership, teamwork, respect, and belonging. We support your growth, innovation, and career development in a company built to last.