Junior EUC Engineer - South Wales

ENGINEERINGUK; Bridgend; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Junior EUC Engineer to join their dynamic team in South Wales. This role focuses on device provisioning, technical support, and continuous improvement initiatives, ensuring a seamless user experience. You will have the opportunity to work with cutting-edge technologies and contribute to a collaborative environment that values inclusivity and diversity. With a commitment to training and career development, this position offers a pathway to grow within a leading IT consulting firm. Join a community where your contributions are valued, and your career aspirations can be realized.

Benefits

Private healthcare

Pension scheme

Share scheme

Inclusive work environment

Qualifications

• Proficiency in SCCM and Active Directory is essential.
• Experience with Windows 10 and device provisioning is required.

Responsibilities

• Setup and configure end-user devices for optimal performance.
• Provide technical support and troubleshoot hardware/software issues.

Skills

Active Directory

Client Management

Windows

SCCM

Intune

PowerShell

macOS

Education

Bachelor's degree in Computer Science

Certifications (CompTIA A+, Microsoft Certified)

Tools

Configuration Manager 2012

ServiceNow

Job description

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View more categories View less categories Sector Engineering Role Entry Level Contract Type Permanent Hours Full Time

Job Description

Junior EUC Engineer - South Wales

Position Description

Join CGI as an EUC Engineer, supporting one of our high-profile clients based in Leeds. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI partner, not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent, and inspiring everyone to pursue careers in our sector, including our Armed Forces. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the nature of the role, all applicants must hold or be prepared to undergo a security check to SC level.

We are looking for a skilled EUC Engineer to join our team, with a focus on both technical support and device provisioning. This role ensures the efficient deployment, configuration, and maintenance of end-user devices while addressing technical challenges to provide a seamless user experience.

Your future duties and responsibilities

Key Responsibilities

• Device Provisioning & Configuration: Perform the setup, configuration, and deployment of end-user devices (laptops, desktops, and mobile devices) according to established standards. Ensure devices are properly imaged, configured with necessary software, and enrolled in device management systems (e.g., SCCM, Intune). Conduct quality checks on provisioned devices to ensure compliance with organisational standards.
• Technical Support & Troubleshooting: Provide onsite technical support for end-users, addressing hardware and software issues promptly and effectively. Diagnose and resolve technical problems related to EUC devices and peripherals. Monitor and respond to incident and problem tickets, serving as the frontline of DLM support. Respond to and resolve major incidents as they arise.
• Automation & Continuous Improvement: Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. Participate in initiatives to optimise service delivery and improve the end-user experience.
• Collaboration & Documentation: Work closely with the EUC Manager and other team members to enhance processes and service delivery. Maintain accurate records and documentation of device configurations, support tickets, and inventory. Communicate effectively with end-users to understand their needs and provide necessary support.

Required qualifications to be successful in this role

• Proficiency with Configuration Manager 2012 or later (SCCM).
• Understanding of Active Directory (AD) and Group Policy.
• Expertise in Windows 10 Operating System.
• Familiarity with JAMF/Apple device management, particularly macOS.
• Basic knowledge of application packaging and deployment.
• Administration skills in Intune and experience with ITSM tools (e.g., ServiceNow).
• Understanding of Virtual Desktop environments.
• Experience with scripting (e.g., PowerShell) or automation tools.

Experience:

Minimum of [X years] of experience in End User Computing or technical support roles, with hands-on experience in device provisioning.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Preferred Certifications:

• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent certifications.
• OEM warranty certifications are advantageous.

#LI-UKA

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Skills

• Active Directory
• Client Management
• Windows