Junior Cyber Security & IT Support Technician

Back To Work; Sheffield; On-site; GBP 24,000 - 32,000; Full time

Job summary

Back To Work is seeking a Cyber Security & IT Support Technician to join its technology team in South Yorkshire. The role offers hands-on experience across cyber security, networking, and IT support in a professional environment where data security is critical.

You will support colleagues, maintain IT systems, assist with cyber security tasks, and learn from experienced professionals within the sector. Training and development are emphasised throughout the role.

Qualifications

• Interest in technology and cyber security.
• Keen to learn and develop new skills.
• Willingness to work across IT support, networking and cyber security responsibilities.

Responsibilities

• Provide technical IT support to colleagues across the business.
• Assist with software, hardware and connectivity issues.
• Set up devices and user accounts; troubleshoot issues and escalate when needed.
• Support maintenance of business networks and configuration of switches/routers.
• Monitor security alerts and assist with vulnerability checks and awareness initiatives.
• Help maintain security documentation and compliance records.

Skills

Problem solving

Teamwork

Customer service

Attention to detail

Communication

Willingness to learn

Tools

Microsoft 365

Windows OS

Active Directory

Endpoint Protection

Security Monitoring Tools

Cloud Services

Wi‑Fi Technologies

Job description

A financial services organisation in South Yorkshire is seeking a motivated Cyber Security & IT Support Technician to join its technology team.

This role offers the opportunity to develop practical skills across cyber security, networking, and IT support while working in a professional environment where technology and data security are critical to business success.

You'll gain hands-on experience supporting colleagues, maintaining IT systems, assisting with cyber security activities, and learning from experienced professionals within the sector.

What You'll Be Doing

As part of the technology team, you'll be involved in a variety of day-to-day activities including:

IT Support

• Providing technical support to colleagues across the business.
• Assisting users with software, hardware, and connectivity issues.
• Setting up laptops, desktops, mobile devices, and user accounts.
• Troubleshooting common IT problems and escalating more complex issues when necessary.

Networking

• Supporting the maintenance of business networks and connectivity.
• Assisting with the configuration of switches, routers, and wireless technologies.
• Monitoring network performance and reporting potential issues.
• Learning how secure business networks are managed.

Cyber Security

• Monitoring security alerts and investigating potential threats.
• Assisting with security checks and vulnerability reviews.
• Supporting cyber awareness initiatives across the company.
• Helping maintain security documentation and compliance records.
• Learning how organisations protect sensitive financial data and systems.

Technologies You Will Work With

The successful candidate will gain exposure to:

• Microsoft 365
• Windows Operating Systems
• Active Directory
• Network Infrastructure
• Wi-Fi Technologies
• Endpoint Protection Software
• Cyber Security Monitoring Tools
• Cloud-Based Services
• Business IT Systems

We're Looking For Someone Who:

• Enjoys solving problems
• Has an interest in technology and cyber security
• Is keen to learn and develop new skills
• Communicates well with a variety of people
• Can work independently and as part of a team
• Takes pride in providing excellent customer service
• Has strong attention to detail