Junior Customer Support Engineer

Sharp Business Systems France; Swanley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A technology partner in the UK is seeking a Junior Customer Support Engineer based in Swanley. This role involves supporting the field service operation, repairing and refurbishing equipment, and requires IT skills, practical ability, and a helpful attitude. The ideal candidate will demonstrate a willingness to learn and grow in a supportive environment over the next 1-2 years.

Qualifications

• Competent with IT ie: Microsoft Word and Excel.
• Technical aptitude for setting up and repairing equipment.
• Demonstrates an enthusiastic and 'can do' approach.
• Able to manage time effectively.

Responsibilities

• Assist in repairing, installing, and maintaining MFDs.
• Support in refurbishing second-hand MFDs/products.
• Attend training courses as required.
• Manage stock as appropriate.

Skills

IT competency (Microsoft Word and Excel)

Analytical problem-solving

Manual dexterity

Good communication skills

Teamwork and unsupervised work

Time management

Job description

We are looking for Junior Customer Support Engineer to be based at our Swanley site (BR8 8TJ).

This is a Trainee Photocopier Engineer role. You will be initially based in the workshop to learn about the products and then go on accompanied customer site visits with our Engineers and Delivery Drivers. You will be supporting the field service operation by preparing and delivering new equipment (photocopiers), refurbishing second-hand equipment and repairing customer’s equipment where there is a problem or a fault.

This is a great career opportunity to take the first step on the road to becoming a full trained photocopier engineer, which we anticipate will take 1-2 years. We are looking for an individual with IT skills, practical ability in using tools, a helpful attitude, and eager to learn and progress.

The role would suit a variety of backgrounds, for example: someone finishing a technical apprenticeship, or someone with an interest in repairing technical products, or a workshop engineer, however we welcome all applications.

Locally based candidates with a full driving license and their own transport for getting to the site in Swanley are preferred.

Key Responsibilities:

• Assist in attending requests to repair, install, and maintain multi-functional network devices (MFDs) and other products, including software, supplied by Sharp and our dealers.
• Support in refurbishing second-hand MFDs/products.
• Liaise with other team members.
• Support the field-based team both onsite and in the workshop.
• Attend training courses as required.
• Ensure all paperwork is completed and the system is updated upon completion of tasks.
• Perform ad hoc tasks to assist the operation of logistics and service support.
• Manage stock as appropriate.

Experience, Skills & Qualifications:

• Competent with IT ie: Microsoft Word and Excel.
• Technical aptitude for setting up and repairing equipment to the factory’s specification
• Analytical problem-solving approach
• Able to demonstrate manual dexterity when using tools
• Good communication skills.
• Demonstrates an enthusiastic and 'can do' approach
• Attention to detail, takes personal pride in all work produced.
• Be able to work as part of a team and unsupervised
• Good attitude, keen to learn and progress
• Able to manage time effectively

About Sharp

Sharp UK, which incorporates Sharp IT Services and Sharp Business Systems, is a technology partner for organisations and businesses throughout the UK and beyond. Our expertise covers everything from IT Services and Cyber Security to Managed Print, Audio Visual and Workplace Design solutions.

We are part of a global Sharp Corporation and make a significant contribution as part of the wider Sharp Electronics Europe business. In the UK we operate through a network of 16 offices from Dundee to Bristol with our head office located in Wakefield, Yorkshire. We have over 100 years of industry experience, so we are well placed to help our clients unlock efficiencies and improve performance with the right technology and solutions for their needs.

We work with our clients on a consultative basis meaning we listen, and we question. So, we can understand their needs and tailor best fit technology and workplace solutions around their individual needs. We believe it’s our job to transform workplaces, seamlessly connecting people with technology, so our clients can focus on what they do best.