Junior Customer Success Specialist

Cyrus Collective Recruitment Ltd; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Full training provided

Growth opportunities

Central Bristol office with parking

Job summary

SwiftOrder, a Bristol-based tech company serving the hospitality sector across the UK, is hiring juniors with no previous experience to join our team and grow with us.

You'll assist with client onboarding, support, and basic marketing tasks, gaining skills in development, support, or sales & marketing as you progress. This full-time, on-site role offers flexible hours, full training, and clear career progression.

Qualifications

• No previous experience required; suitable for juniors.
• Willingness to learn across multiple business areas.
• Strong communication and teamwork are valued.

Responsibilities

• Assist with client onboarding and setup of online menus for new clients.
• Provide support to clients by phone or email and resolve basic issues.
• Help with basic marketing tasks and campaigns to support client growth.

Skills

Enthusiasm

Teamwork

Communication

Willingness to learn

Job description

Are you ready to kickstart your career in a fun and vibrant environment? We're looking for enthusiastic juniors to join our team and grow with us with no previous experience required!

We are an exciting tech company based in Bristol, making our mark in the hospitality sector throughout the UK by providing online ordering solutions for takeaways and restaurants. This role offers a unique opportunity to develop your skills across multiple areas of our business, with the potential to specialise in development, support, or sales & marketing as you progress.

What s the Role?

You ll be part of a small, friendly team helping new and existing clients succeed. Your day-to-day tasks could include:

Client Setup

You ll work alongside our sales team to get new takeaways and restaurants up and running. This includes setting up their online menus, collecting key information like opening hours and logos, liaising with the client throughout the onboarding process and helping test and launch their branded ordering site.

Support and Training

You ll be the go-to person for helping clients with questions or issues. That might mean answering queries by phone or email, fixing small problems, and showing clients how to use the system via screen share or training calls.

Marketing Help

You ll also support clients with basic marketing tasks like setting up email or SMS campaigns, helping launch simple Facebook or Instagram ads, or updating banners and images on their websites.

This is a hands-on and varied role where you ll learn a lot and build a strong foundation in tech, customer service, and digital marketing

Why You ll Love It Here:

• Flexible hours to fit your lifestyle (Full Time)

• No Experience Needed - We believe in your potential. Full training provided to help you shine!

• Growth Opportunities - This role is designed to grow with you. We ll invest in your success and career development.

• Future Focus - This role can evolve into a more specialised position in sales, development, or support based on your strengths and interests, if desired.

• Location - Central office location (just off The Downs) with free parking and bike storage.

What We re Looking For:

• Enthusiastic and Motivated: Bring your energy and passion every day.

• Keen to Progress: Always looking to learn and improve.

• Eye for Detail: Precision and care in everything you do.

• Creative Flair: Unleash your artistic side in design or development.

• Customer focused: Excellent communication skills.

Career development focus:

At SwiftOrder, we're committed to nurturing talent and helping you build a rewarding career. This role is designed to:

• Provide exposure to various aspects of our business, allowing you to discover your strengths and interest

• Offer mentorship and guidance to help you grow professionally

• Present opportunities to specialise in development, support, or sales & marketing based on your aptitude

• Support your long-term career growth through ongoing training and development programs

If you re ready to bring your energy, creativity, and passion to a team that values your potential, we want to hear from you!

Join us and let's create something amazing together while building your career!