Junior Customer Success Manager

HF Global; United Kingdom; Remote; GBP 32,000 - 48,000; Full time

Job summary

HF Global is seeking a proactive Customer Success professional to own a portfolio of customers and ensure they derive ongoing value from our software. You will manage day-to-day commercial activity, follow-ups and renewals from a remote UK base.

You will build strong relationships, handle inquiries, coordinate with support, and identify opportunities for greater product adoption while maintaining accurate CRM data.

Qualifications

• Organised and proactive with strong relationship-building skills.
• Ability to manage workload and follow through on commitments.
• Experience in Customer Success or related roles preferred.
• Comfortable working remotely and autonomously.
• Good numerical confidence with pricing and quotations.

Responsibilities

• Take responsibility for a portfolio of existing customers and their value from the software.
• Build strong relationships and be a regular point of contact.
• Manage scheduled touchpoints and ongoing follow-ups.
• Understand how customers use the software and drive value.
• Coordinate with support for escalations when needed.
• Support renewals, quotations and purchase orders.
• Maintain accurate customer information and actions in the CRM.
• Keep on top of deadlines, commitments and account priorities.
• Identify opportunities to upsell additional products or services.

Skills

Customer communication

Organisation

Ownership

Remote work

Pricing & quotations

CRM systems

Tools

Excel

Microsoft Office

CRM systems

Job description

This is a great opportunity for someone looking to develop their career within Customer Success and take ownership of their own portfolio of customers.

We're looking for someone who is organised, proactive and confident building relationships with customers, with the ability to manage their own workload and take responsibility for customer actions, follow-ups and ongoing account activity.

Previous experience within Customer Success would be beneficial, although we're also open to people coming from account coordination, customer support, customer experience or other commercially focused customer-facing roles.

What you'll be doing

You will take responsibility for a portfolio of existing customers, helping them get value from the company's software while managing the day-to-day commercial and administrative activity around those relationships.

This will include:

• Building strong relationships with customers and acting as a regular point of contact


• Managing scheduled customer touchpoints and ongoing follow-ups


• Understanding how customers are using the software and helping them gain greater value from it


• Managing customer queries and coordinating internally where support or escalation is required


• Supporting and managing renewals, quotations and purchase orders


• Maintaining accurate customer information, actions and activity within the CRM


• Keeping on top of deadlines, customer commitments and account priorities


• Identifying opportunities where additional products or services could benefit the customer

What we're looking for

You’ll likely be someone who:

• Communicates confidently and professionally with customers


• Is highly organised and comfortable managing multiple priorities


• Takes ownership and follows through on commitments


• Is comfortable working independently in a remote environment


• Has good numerical confidence and is comfortable with pricing, percentages and quotations


• Can handle difficult customer conversations calmly and professionally


• Has strong attention to detail


• Is comfortable using Excel, Microsoft Office and CRM systems


• Is interested in technology and comfortable learning new software


• Wants to continue developing within Customer Success and take on greater responsibility over time

You don't need to already be managing large or strategic accounts. The role is designed to give someone the opportunity to build their Customer Success experience while taking genuine ownership of their own customers.

The opportunity

You’ll be joining an established software business with an existing customer base and a Customer Success function that is continuing to develop.

You’ll initially work with a portfolio of customers while building your knowledge of the software, industry and wider Customer Success process. As you develop, there is a clear opportunity to take on broader account ownership and progress towards working with larger and more strategic customers.

The role is fully remote within the UK, with some occasional flexibility around working hours for international customer conversations.

If you're looking to build on your customer-facing experience and develop a long-term career within Customer Success, we'd be interested in speaking with you.