Junior Customer Services Manager

Michael Page (UK); Corsham; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in the retail sector offers an exciting opportunity for a Customer Services professional to join their team in Corsham. This permanent role involves handling customer queries, improving customer experiences, and working within a vibrant environment. The position offers a competitive salary along with opportunities for career progression and a supportive work atmosphere.

Benefits

Time Off in Lieu (TOIL)

Opportunities for career growth

Supportive work environment

Qualifications

• Experience in a customer service role, ideally in hospitality.
• Proficient in handling and resolving customer issues.
• Ability to work independently and collaboratively.

Responsibilities

• Handle customer queries and complaints through multiple channels.
• Monitor and manage customer accounts keeping accurate records.
• Support team in achieving service-level agreements.

Skills

Customer issue resolution

Excellent communication

Interpersonal skills

Organisational skills

Problem-solving

Tools

Customer relationship management systems

Job description

• Excellent opportunity to be part of a 5* business in a 5* Customer Service team
• Permanent Role with Great Opportunities for Progression

About Our Client

This is a well-established, medium-sized retail organisation with a strong focus on providing top-notch services to its customers. The company values efficiency and customer-focused solutions, striving to maintain high standards across all operations.

Job Description

• Handle customer queries and complaints efficiently through multiple communication channels.
• Provide timely resolutions while maintaining a professional and courteous manner.
• Monitor and manage customer accounts, ensuring accurate records are kept.
• Collaborate with internal departments to address customer concerns and improve services.
• Assist in developing and implementing customer service policies and procedures.
• Support the team in meeting service-level agreements and performance targets.
• Identify opportunities to enhance the customer experience within the retail environment.
• Provide training or guidance to junior team members as needed.

The Successful Applicant

A successful Customer Services professional should have:

• Previous experience in a customer service role, ideally within the hospitality industry.
• A strong ability to handle and resolve customer issues effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using customer relationship management systems.
• A proactive approach to problem-solving and process improvement.
• Strong organisational skills and attention to detail.
• The ability to work well both independently and as part of a team.

What's on Offer

• A competitive salary range of up to £35,000 per annum.
• A permanent position with opportunities for career growth.
• Time Off in Lieu (TOIL) and a supportive work environment.
• Located in Corsham, offering a chance to work in a vibrant retail setting.
• The opportunity to contribute to improving customer experiences and processes.

This is an exciting opportunity for an experienced Customer Services professional to join a thriving team in Corsham. If you are passionate about customer service and are ready to take the next step in your career, we encourage you to apply!