Junior Client Services Manager - Brokerage Receivables

BGC Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading brokerage firm in London is seeking a Junior Client Services Manager to be the primary contact for key clients. The role involves managing client inquiries, ensuring timely billing, and maintaining robust relationships. The ideal candidate is detail-oriented, capable of working under pressure, and has strong interpersonal skills. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Client-focused role requiring strong calculations and analytical skills.
• Experience in brokerage sectors is a plus.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Point of contact for key customers in the brokerage sector.
• Manage and resolve client queries regarding trades.
• Ensure timely and accurate billing to clients.
• Participate in client relationship enhancement activities.

Skills

Ability to calculate and understand brokerage calculations

Hard working and willingness to learn

Ability to work in a high-pressured, intense environment

Extremely detail oriented

Strong interpersonal skills

Personal and professional integrity

Resilient, resolute, persistent and competitive attitude

Self-motivated and able to demonstrate initiative

Excellent oral and written communication presentation skills

Highly organized, punctual and pro-active

Competent with MS Office applications (Word, Excel, PowerPoint)

Job description

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Junior Client Services Manager - Brokerage Receivables, London

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Client:

BGC Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4c567d81b16d

Job Views:

17

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Client Services Manager

Main Purpose of the Role:

Single point of contact for specific key customers of BGC International and it’s associated trading entities, for all trading products, across all disciplines, captured via various billing systems and manually maintained databases. The products covered include, but are not limited to: Fixed Income, Bonds, Repos, Credit Derivatives, Interest rate Derivatives, Swaps,Options, Foreign Exchange, Equities and Futures.

Key Responsibilities:

• Process and respond to client queries about specific trades captured on bills within areasonable timeframe under advice to the client
• Process and monitor trade amendments on behalf of clients and/or front/middle office in atimely manner
• Ensure that periodic bills created on a monthly basis are correct and dispatched to clients within the expected timeframe
• Provide clients with additional information ( bills in a spreadsheet form) and/or on-demand bills to facilitate the reconciliation and payment of bills in a timely manner
• Liaise with clients to identify and resolve any issues preventing timely payment of outstanding brokerage
• Provide correct breakdowns to the allocations team to facilitate the payment of outstanding trades
• Manage outstanding client debts (including frequent collection calls) within the expectations of senior management
• Manage and update centralised documentation containing specific customer service level/invoicing related agreements. This includes documentation of client visits, conference call minutes and/or phone logs
• Produce any reports as required to support client visits by senior management and/or front office contacts
• Develop and maintain a ‘secondary level’ relationship with customers of BGC International
• Advise any customer related static data changes to the static data team as applicable
• Ensure adherence to internal policies and procedures and especially within the non-payment escalation procedures on a day-to-day basis
• Central review of trade query/amendment logs for all products. This includes additional monitoring and control of all trade amendments made in middle office systems
• Immediate escalation of issues impacting the relationship between the client and the company to senior managements
• Participation in client visits to enhance the relationship between the client

Skills Required:

• Ability to calculate and understand brokerage calculations.
• Hard working and willingness to learn.
• Ability to work in a high-pressured, intense environment.
• Extremely detail orientated.
• Strong interpersonal skills.
• Personal and professional integrity.
• Resilient, resolute, persistent and competitive attitude.
• Self-motivated and able to demonstrate initiative.
• Excellent oral and written communication presentation skills.
• Highly organized, punctual and pro-active.
• Competent with MS Office applications (Word, Excel, PowerPoint).

To all recruitment agencies– BGC Partners & affiliates do not accept agency resumes. Please do not forward resumes to our job alias, employees or any other company location. BGC Partners & affiliates are not responsible for any fees related to unsolicited resumes. Please contact the Recruitment function for additional details.