Junior Client Relationship Manager

TieTalent; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de premier plan dans le secteur de la santé psychologique recherche un Junior Account Manager pour développer des relations clients et atteindre des objectifs de rétention. Vous aurez l'opportunité de travailler dans un environnement dynamique avec des perspectives de carrière jusqu'à Directeur de Compte tout en bénéficiant de nombreux avantages tels que des jours de congé supplémentaires et des primes saisonnières.

Benefits

25 jours de congé plus jours fériés

Prime de vacances pour vous et vos enfants

Assurance maladie privée après 5 ans

Gym sur place

Programme d'assistance aux employés

Qualifications

• Capacité à communiquer efficacement avec différents publics.
• Compétences d'organisation et de gestion du temps pour atteindre les objectifs.
• Excellente attention aux détails et capacité de multi-tâches.

Responsibilities

• Gérer un portefeuille de clients d'EAP et de santé au travail.
• Négocier les renouvellements pour atteindre des taux de rétention de 95%.
• Identifier des opportunités de vente et promouvoir des services supplémentaires.

Skills

Communication

Organisation

Attention aux détails

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

About

THE OPPORTUNITY

This is a once-in-a-career opportunity for an exceptional counselling professional to join a truly service-led business, the industry-leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. Supporting over 80,000 organisations and 13 million lives across the UK & Ireland, and part of the global Peninsula Group, Health Assured offers substantial growth opportunities including acquisitions and international development. The company has been recognized among The North West's Top 100 Best Companies to work for and Top 10 in the Health & Social Care sector.

The Role

As a Junior Account Manager, you will manage your own portfolio, developing client relationships, supporting promotion, and identifying revenue opportunities. Your responsibilities include managing client communications, renewal negotiations, maintaining CRM records, and providing excellent service. This is an office-based role, primarily conducted via telephone, email, and virtual meetings, with occasional client visits. There is a clear career progression pathway up to Account Director.

Day-to-Day Responsibilities

1. Manage a portfolio of EAP, intermediary, and Occupational Health clients with contracts under £3,000.
2. Proactively manage client relationships to achieve retention and renewal targets.
3. Handle renewal negotiations, aiming for a 95% retention rate.
4. Deliver consultancy services, including onsite training and CISM.
5. Identify up-sell opportunities and promote additional services, targeting £10,000 new business per quarter.
6. Achieve three new client wins per quarter.
7. Provide feedback to senior management on client needs and market trends.
8. Maintain high standards of customer service and accurate reporting.

Requirements

• Organized with excellent attention to detail.
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
• Strong communication skills, adaptable to different audiences.
• Multi-tasking ability to meet targets and KPIs, including talk time, renewal rates, and call volume.

Benefits

• 25 days' holiday plus bank holidays and a day off on your birthday.
• Cash plan for you and your children.
• Holidays increase after 2 and 5 years.
• Sick pay, private medical insurance after 5 years, pension, and life insurance.
• Seasonal bonuses, profit sharing, and various employee schemes.
• On-site gym, discounts, and Employee Assistance Programme.

Location: Manchester, England

Language: English