Junior Business Systems Support Administrator

Sanderson Recruitment Plc; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A global recruitment firm is seeking an Application Support professional in Milton Keynes. The role involves troubleshooting business-critical systems, supporting users, and managing incidents. Ideal candidates have experience in business application support, excellent problem-solving skills, and strong communication abilities. This position offers hybrid working flexibility, balancing in-office collaboration with remote work.

Qualifications

• Experience in business applications support or systems administration.
• Ability to respond to urgent technical issues.
• Knowledge of the insurance industry and ITIL practices is desirable.

Responsibilities

• Responding to technical issues and service requests promptly.
• Supporting users on various business applications.
• Investigating and prioritizing incidents and requests.
• Performing routine system maintenance.
• Leading projects to improve business systems.
• Producing reports for senior stakeholders.

Skills

Troubleshooting skills

Communication skills

Organizational skills

Collaborative teamwork

Tools

Salesforce

Global XB/Sector

Job description

Job Role: Application Support
Location: Milton Keynes (Hybrid)
Salary: £30,000 + Benefits

Are you a detail-oriented professional with a passion for supporting business-critical systems?
Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations?

This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment.

Ideal Candidate:

• Previous experience in business applications support or systems administration

• Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues

• Good communicator who can explain technical solutions clearly to users and stakeholders

• Familiarity with Global XB/Sector or Salesforce is an advantage

• Knowledge of the insurance industry and ITIL practices is desirable

• Strong organisational skills with the ability to manage workloads and priorities independently

• Collaborative team player who works well in fast-paced, dynamic environments

What You'll Be Doing:

• Responding to technical issues and service requests in a timely manner

• Supporting and advising users on a range of business applications

• Investigating, analysing, and prioritising incidents and requests

• Performing routine system maintenance and assisting with upgrades and patches

• Leading or contributing to projects that improve business systems

• Supporting market platforms and developing knowledge of broking systems

• Producing reports and management information for senior stakeholders

• Working closely with internal teams and external partners to resolve issues

This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility.

If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat!

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.