Junior Applications Analyst

Kingston University; Kingston upon Thames; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK Higher Education Institution is seeking a skilled IT professional to join their Enterprise Applications team. You will support business-critical applications and work closely with various stakeholders to ensure high-quality service delivery. A degree or equivalent experience, knowledge of ITSM governance, and strong soft skills are essential. This role offers a dynamic environment committed to innovation and continuous improvement.

Qualifications

• Working knowledge of ITSM governance mechanisms.
• Knowledge of 3-tier application architecture.
• Familiarity with SSO technologies.

Responsibilities

• Deliver and support business-critical applications.
• Engage with stakeholders and application experts.
• Work with vendors to ensure optimal service delivery.

Skills

Effective communication

Customer service ethic

Self-motivated

Ability to work under pressure

Education

Degree level education or equivalent experience

Tools

ITIL v4.0

Database technologies

Job description

The Role

Information Technology Services (ITS) is at the heart of delivering digital services to over 17,500 students and 2,000 staff. Our vision is for IT to be an integral valued business partner to the University, continually improving the level of service provided to our student and staff community.

You will be a key member of the Enterprise Applications team that delivers and supports a portfolio of business-critical applications. Key working relationships will include working with colleagues across ITS, engagement with stakeholders and application subject matter experts, and working with application vendors and support teams to ensure optimal service delivery. You will continually endeavour to leverage these relationships to ensure the provision of high-quality services for the University’s students and staff.

The Person

The successful candidate will be educated to degree level or have equivalent relevant experience, with a working knowledge of ITSM governance mechanisms including ITIL v 4.0. You will also have knowledge of 3-tier application architecture, the fundamentals of SSO technologies, and database technologies that underpin them.

Soft skills such as effective communication and a strong customer service ethic are fundamental to the role. You must be self-motivated, able to work under pressure, and interested in the applications level of ITS.

Directorate/Function

Information and Technology Services provides and supports digital services and facilities for students and staff to enable learning, teaching, research, and administration. Our key functions include innovating, implementing, and supporting a wide range of digital services across the University to help our community access and process information to achieve their goals.

We are committed to sustainability and our staff share a high customer service ethic and a commitment to continuous improvement.