Junior Application Support / Leicester Office Based

Oliver James Associates Ltd.; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT company is seeking a proactive Junior Application Support Analyst to join its Leicester office. This entry-level role offers hands-on experience in supporting crucial business applications while working in a collaborative team setting. Ideal candidates will have a keen interest in technology, excellent problem-solving abilities, and strong communication skills, with opportunities to learn and grow in a dynamic environment.

Qualifications

• Prior experience in IT support or related technical field.
• Basic understanding of SQL, Windows, and Office 365.
• Willingness to learn and grow in a supportive environment.

Responsibilities

• Provide first-line support for business applications.
• Investigate and resolve issues in a timely manner.
• Monitor application performance to maintain uptime.

Skills

Problem-solving

Communication

Customer service

Teamwork

Education

Experience in IT support or related field

Tools

SQL

Windows

Office 365

Ticketing systems

Job description

Junior Application Support - Leicester Office Based

Salary up to £30,000

About the Role

We're looking for a proactive and tech-savvy Junior Application Support Analyst to join our clients growing IT team. This is an excellent opportunity for someone early in their career who's looking to gain hands-on experience supporting critical business applications in a dynamic and fast-paced environment.

As part of the Application Support team, you'll help ensure our internal users and customers have a seamless experience with the software and systems they rely on daily. You'll learn how to investigate issues, troubleshoot problems, and work with senior team members and developers to keep everything running smoothly.

What You'll Do

• Provide first-line support for business applications, investigating and resolving issues or escalating when needed.
• Respond to support tickets, emails, and user queries in a timely and professional manner.
• Monitor application performance and work with the team to maintain uptime and functionality.
• Document common issues, fixes, and user guides to build internal knowledge resources.
• Work closely with software developers, business analysts, and senior support staff to triage bugs and system incidents.
• Support application testing, upgrades, and deployment processes as required.
• Learn and grow your technical skills in a supportive, collaborative environment.

What We're Looking For

• Some prior experience in IT support, helpdesk, or a related technical field (internships or university experience welcome).
• A keen interest in software applications and technology systems.
• Good problem-solving skills with a logical and detail-oriented mindset.
• Strong communication and customer service skills.
• Ability to work well in a team and a willingness to learn.
• Basic understanding of SQL, Windows, Office 365, or any experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.