Junior Application Support Engineer

Clearwater People Solutions; Crawley; Hybrid; GBP 30,000; Full time

Job description

Junior Application Support Engineer
Salary: Up to 30,000 + Benefits
Our client is looking for a Junior Application Support Engineer to join their IT team. You will be providing software support on a variety of bespoke systems.

This role is 3 days on site, 2 days from home - you must be able to get to site 3 days per week to be considered for this position.

Key Responsibilities:

1. Provide first-line support for IT, application, and software issues via phone, email, or chat.
2. Log incidents and requests accurately in the ticketing system.
3. Troubleshoot network, connectivity, and performance issues.
4. Escalate complex issues to senior engineers and follow up on resolutions.
5. Collaborate with teams across IT to resolve technical issues efficiently.
6. Assist with system maintenance, script troubleshooting, and data integrity.

Key Skills & Experience:

1. Understanding of ITIL, Active Directory, and JIRA.
2. SQL experience.
3. Basic knowledge of network troubleshooting, Windows, and Linux OS.
4. Proficient in Microsoft Office 365.
5. Strong problem-solving and communication skills.
6. A customer-focused approach and ability to work independently.
7. Eagerness to learn and grow in the IT support field.

Ready to progress in your IT career? Apply today and join a team committed to growth, innovation, and success.