Junior Application Support Analyst

JR United Kingdom; City Of London; On-site; GBP 35,000; Full time

Job summary

A leading financial services technology company is looking for a Junior Application Support Analyst to join their high-performance trading systems team in the City of London. This role is ideal for fresh STEM graduates passionate about Linux; responsibilities include providing technical support, managing client inquiries, and addressing system issues within a global support team. Candidates will leverage their analytical skills and Linux knowledge while thriving in a dynamic, high-pressure environment.

Qualifications

• Strong analytical skills to identify root causes and contribute to solutions.
• Good understanding of Linux OS.
• Ability to thrive in high-pressure situations.

Responsibilities

• Respond promptly to client support requests and inquiries.
• Provide customer support for order entry and risk management.
• Conduct detailed analysis of complex order and trade histories.

Skills

Analytical skills

Client support

Linux OS

Problem solving

Education

STEM Degree

Job description

Junior Application Support Analyst – trading systems

Up to £35,000 p/a

Quant Capital is urgently looking for a Graduate Application Support Analyst to join a high-profile client. Our client has recently been voted into the Fintech 100. They provide a market-leading Execution Management System for buy and sell side clients as well as Algo Execution.

As an Application Support Analyst, your main responsibilities will be to provide technical and functional support for high-performance trading systems. You will work as part of an award-winning global support team to solve problems and respond to clients’ requirements.

Responsibilities:

• Respond promptly to client support requests and inquiries.
• Actively monitor critical systems and infrastructure, promptly addressing issues and escalating to relevant teams when required.
• Provide customer support for order entry, risk management, and exchange connectivity issues.
• Conduct detailed analysis of complex order and trade histories.
• Coordinate the deployment and configuration of the company's products for new customers.
• Manage the distribution and installation of software enhancements and upgrades.
• Collaborate with exchanges and internal software engineers to test and implement new software releases.
• Assist the infrastructure team in testing and completing server and network upgrade projects.

Job Requirements:

• A STEM Degree.
• Good understanding of Linux OS.
• Ability to manage and prioritize work and maintain high levels of productivity with minimal supervision.
• Respond promptly to client needs and proactively seek feedback to improve service.
• Strong analytical skills to identify root causes of issues and contribute to solutions.
• Ability to thrive in high-pressure or time-critical situations, working in a team to deliver results within tight deadlines.

The role is based in London City, requiring 5 days in the office.

This role is suitable for a fresh STEM graduate passionate about Linux, with experience using Linux at home and confident with the terminal. It may also suit a candidate with some commercial Linux experience and an interest in financial services technology.