Junior Airwave Radio Technician

BT Group; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading telecommunications company in Exeter is looking for an entry-level technician for Airwave radio maintenance. The role involves ensuring reliable communication equipment for emergency services. Candidates should have a genuine interest in technology and possess good communication skills. Full training will be provided. The position comes with a comprehensive benefits package, including a 10% annual bonus and extensive training opportunities.

Benefits

10% on target annual bonus

BT Pension scheme

X4 Salary Life Assurance

Flexible benefits including Cycle to Work

25 days annual leave

Equal family leave

24/7 private virtual GP appointments

World-class training and development opportunities

Qualifications

• A genuine interest in technology or technical support roles.
• Good communication skills and a polite, friendly approach.
• Ability to stay organized and manage tasks with attention to detail.

Responsibilities

• Maintaining and testing Airwave radio equipment.
• Supporting daily operations and assisting with equipment auditing.
• Troubleshooting and decision making.

Skills

Interest in technology

Good communication skills

Organizational skills

Tools

Sepura Radio Manager

Asset Manager Enterprise

Airwave Solutions platforms

Job description

This entry-level role offers an exciting opportunity to join a supportive team of experts and develop essential skills in airwave radio maintenance and support. You’ll play a key part in ensuring critical communication equipment for blue light services is reliable and operational across the county. Your work directly contributes to the safety and effectiveness of police and emergency services.

Please note: due to the nature of this role a full, clean UK driving license will be required. Furthermore, you must either hold or be eligible for SC (Security Clearance) & NPPV Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.

What you’ll be doing

Maintaining and testing Airwave radio equipment in police vehicles and offices, including preventative maintenance, EMC testing, and verifying new installations.

Supporting daily operations, such as managing stock, responding to incidents and service requests, and assisting with equipment auditing and charger/handheld maintenance.

Helping with user onboarding and support, including configuring and issuing radios for new starters, making changes for existing users, and recovering equipment from leavers.

Using specialist systems and tools, such as Sepura Radio Manager, Asset Manager Enterprise, and Airwave Solutions platforms – no prior experience required, full training provided.

Contributing to service improvement, including reporting, performance analysis, and supporting continuous improvements to help meet customer needs and contractual commitments.

Troubleshooting and decision making are also key aspects of the role.

What we'd like to see on your CV

A genuine interest in technology or technical support roles, with a desire to learn and grow in a hands-on environment.

Good communication skills and a polite, friendly approach when working with colleagues and customers.

Ability to stay organised and manage tasks, with attention to detail and a proactive attitude.

A full UK driving licence, as the role involves travel to police sites across the county.

Any relevant experience (formal or informal) in electronics, IT, radio systems, or vehicle installations is a bonus – but not essential, as full training will be provided.

Benefits of working for BT

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

We are an equal opportunities employer and welcome applications from all qualified candidates.