Junior Account Manager - PitcheroGPS

Pitchero; Tingley; On-site; GBP 21,000 - 28,000; Full time

Job summary

PitcheroGPS is seeking a motivated graduate to join its Leeds team as a Junior Account Manager. You will learn how GPS wearable technology works, onboard customers, and manage the customer journey from onboarding through renewals.

You’ll work with teams across sales, marketing and management to ensure a first-class experience. You’ll gain hands-on experience in sports technology, GPS wearables, customer success, logistics, billing and account management, building a strong foundation for a career

Qualifications

• Graduate with a strong academic record and interest in sport technology.
• Excellent communication and customer-focused mindset.
• Willingness to learn PitcheroGPS product, onboarding and customer journey.

Responsibilities

• Support onboarding of new teams and set up customer accounts.
• Provide second-line product support to PitcheroGPS customers worldwide.
• Assist with product testing, quality control and packing of orders.

Skills

Academically strong

Highly intelligent

Detail-focused

Organised

Focused and methodical

Naturally curious

Comfortable with technology and data

Strong communicator

Problem solver

Passionate about sport

Education

Sports Science, Sports Performance, Strength & Conditioning or related

Tools

GPS technology

Wearable technology

Job description

Location: Leeds Working pattern: Full-time | 4 days per week in our Leeds office Team: PitcheroGPS Start your career in sports technology PitcheroGPS is looking for a bright, ambitious graduate to join our growing team in Leeds.

This is a fantastic opportunity for someone with a strong academic background and a passion for sport, technology and performance.

You’ll work with sports teams around the world using PitcheroGPS to monitor player performance. You’ll learn how GPS wearable technology works, help onboard and support customers, manage the delivery of hardware and take responsibility for making sure every detail of the customer experience is right. This isn’t a narrow graduate role. You’ll gain hands‑on experience across sports technology, GPS wearables, customer success, logistics, product support, billing and account management - giving you an excellent foundation for a career in the sports technology industry.

The role

As a Junior Account Manager, you’ll help look after PitcheroGPS customers from the moment they become a customer. You’ll work closely with our Account Management, Sales, Marketing and senior management teams to make sure every customer receives a first-class experience. You’ll become an expert in the PitcheroGPS product and take responsibility for several important parts of the customer journey.

Customer onboarding

You’ll help new teams get up and running with PitcheroGPS. That includes:

• Setting up new customer accounts accurately.
• Preparing teams to start using PitcheroGPS.
• Helping coaches and performance staff understand the product.
• Making sure customers have everything they need before their first session.
• Following the onboarding process from initial order through to successful use of the system.

Customer support

You’ll provide second‑line product support to PitcheroGPS customers around the world. You’ll investigate questions and problems, understand what has happened and work with colleagues to find the right solution. You’ll need to communicate clearly and professionally with coaches, analysts and sports professionals while developing an excellent technical understanding of GPS wearable technology.

Product testing & quality control

Every PitcheroGPS kit should arrive with the customer in perfect condition and ready to use. You’ll help:

• Test GPS hardware before dispatch.
• Check every order carefully.
• Configure equipment where required.
• Inspect products for faults or damage.
• Pack orders to a high standard.
• Make sure every component of an order is present and correct.

Attention to detail is critical. We want every customer opening a PitcheroGPS delivery to feel they’ve received a premium sports technology product.

Global dispatch & logistics

PitcheroGPS works with sports teams around the world. You’ll help manage the process of getting our technology from our Leeds office into the hands of customers. This includes:

• Preparing and dispatching customer orders.
• Working with couriers and logistics partners.
• Producing accurate shipping documentation.
• Tracking deliveries.
• Helping resolve delayed or failed deliveries.
• Managing international shipping requirements and customs documentation.
• Helping ensure products move efficiently across international borders.

Accounts, billing & renewals

You’ll also help make sure the commercial details behind every account are correct. You’ll check customer records, billing information, subscriptions and renewals to ensure customers are charged correctly and at the right time. Accuracy matters. You’ll be expected to spot discrepancies, investigate them and make sure they’re resolved.

Who we’re looking for

We’re particularly interested in graduates who want to build a career in sports technology, sports performance or wearable technology. A degree in Sports Science, Sports Performance, Strength & Conditioning or a closely related subject would be particularly relevant. More important than the exact degree, however, is the person. We’re looking for someone who is:

• Academically strong - with an excellent academic record and strong exam results.
• Highly intelligent and quick to learn - able to understand new technology and processes quickly.
• Exceptionally detail-focused - someone who notices small errors that other people miss.
• Highly organised - comfortable managing multiple customers, orders and tasks without losing track of the detail.
• Focused and methodical - able to follow processes accurately and consistently.
• Naturally curious - someone who wants to understand how and why things work.
• Comfortable with technology and data.
• A strong communicator - confident dealing professionally with customers around the world.
• A problem solver - able to investigate an issue rather than simply pass it to somebody else.
• Passionate about sport and excited by the opportunity to work in sports technology.

Experience using GPS technology, sports performance software or wearable technology would be useful, but isn’t essential. We’ll teach you the product. What we can’t teach is