Junior Account Manager

Crystal Claire Cosmetics, Inc.; Scarborough; On-site; CAD 45,000 - 60,000; Full time

Job summary

A dynamic cosmetics company is seeking a Customer Service Representative to handle client-specific issues and manage orders. The ideal candidate will have a diploma in business, excellent interpersonal skills, and 1-3 years of experience in international trades. Proficiency in Microsoft Suite is required, and fluency in English and Chinese is an asset. This role offers competitive salary and benefits.

Benefits

Convenient public transit access

Qualifications

• 1-3 years working knowledge in international trades or distribution industry preferred.
• Fluent in both English and Chinese is an asset.
• Ability to work under pressure in a highly competitive environment.

Responsibilities

• Serve as a primary point of contact for customer issues.
• Process customer orders and manage incoming orders via email, fax, and phone.
• Ensure ongoing customer service and support to assigned accounts.

Skills

Excellent interpersonal and communication skills

Problem-solving skills

Analytical ability

Dynamic and self-motivated

Education

Diploma in International Business, Business Administration or Marketing

Tools

Microsoft Suite (Outlook, Excel, Word & PowerPoint)

Job description

Wage Category: Annual Salary with Benefits

Report to: VP of Sales & Marketing

Location: 165 Milner Avenue, Scarborough, Ontario, Canada M1S 4G7

Duties and Responsibilities:

• Serve as one of the customer’s primary point of contact on client specific issues

• Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements

• Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)

• Issue PO, SO and monitor individual accounts in the SAP system

• Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments

• Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process

• Address and resolve issues required by customers in a calm, efficient, professional and pleasant manner

• Ensure ongoing customer service and support to assigned customer accounts

• Monitor ongoing and development projects for both new and existing accounts including working with Research & Development, Product Engineering and Quality Assurance and Control team

• Determine customer needs and recommend the best solutions

• Maintain thorough understanding of company products, services and features in order to meet customer needs

Qualifications:

• Completion of a diploma or equivalent preferred in International Business, Business Administration or Marketing

• Excellent interpersonal and communication skills

• 1-3 years working knowledge in international trades or distribution industry preferred

• Excellent problem-solving skills and analytical ability

• Dynamic, self-motivated, service and result oriented

• Ability to work under pressure and in a highly competitive environment

• Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet

• Fluent in both English and Chinese is an asset

We care for our employees:

• Convenient public transit (bus stop right outside the facility)

We thank you for your interest, please send your resume to [e-mail] . Only candidates selected for an interview will be contacted

Please note: Interested candidates are invited to apply via our online application. Review of the applications will start as soon as possible and continued until the posts are filled. Applicants not contacted for follow up within 3 months after the posting date for application may assume that their applications unsuccessful. For enquiries, please email at [e-mail] .