Junior Account Manager

Protective Wear Supplies Ltd; Plymouth; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a motivated Junior Account Manager to join their dynamic team in Plymouth. This exciting role involves building strong client relationships, driving business growth, and collaborating with various departments to enhance service delivery. You will be integral to identifying customer needs, managing communications through a leading CRM system, and contributing to innovative marketing strategies. The company values its team members and offers ongoing professional development, fostering a culture of empowerment and collaboration. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Company pension scheme

Free on-site parking

Commission structure

Ongoing professional development and training

Qualifications

• Proven experience in Account Management or Sales/Customer Service roles.
• Excellent communication skills and product knowledge.

Responsibilities

• Develop strategies and suggest new products to meet customer needs.
• Build strong relationships with clients and manage communications.
• Collaborate with marketing for lead generation.

Skills

Account Management

Customer Service

Sales Administration

Verbal Communication

Interpersonal Skills

Product Knowledge

Education

GCSE level in Maths and English

Tools

HubSpot CRM

Microsoft Office Suite

Sales-i

Job description

Are you passionate about building strong client relationships and driving business growth?

If you are a motivated, friendly, professional individual who has experience in Account Management, Customer Service, or Sales Administration, we have an exciting opportunity for you to join our growing team.

If successful, you will play a key role within our Existing Business department, working with the Account Managers to deliver a consistent, reliable service for our clients.

This role is in-person, based in our Plymouth offices, with no current travel requirement.

About Protective Wear Supplies:

PWS is on a mission to become the number one workwear and PPE provider in the UK.

With offices based in the ocean city of Plymouth, Protective Wear Supplies (PWS) provides safety and workwear to thousands of customers across the UK. PWS has also developed a growing range of own brand products which aim to be industry disrupters in their market.

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of innovation, collaboration and empowerment.

How we will support you:

At PWS, our managers and supervisors actively work with their team to ensure every member feels supported and valued through dedicated and regular performance and development reviews. We truly believe in developing and championing our staff and are committed to helping every individual to reach their full potential.

Your typical day will look like:

• Operating within our methodology and working closely with your manager to develop new strategies, including suggesting new products and improvements.
• Identifying customer needs and recommending appropriate products or services.
• Identifying significant opportunities within sectors.
• Building and nurturing strong relationships with all clients and influencers.
• Managing calls, emails, meeting notes, contacts, and important details through our HubSpot CRM.
• Demonstrating PWS’ sector-specific knowledge and insights.
• Maintaining a high level of product knowledge to effectively communicate features and benefits.
• Collaborating with the Marketing team to create innovative and relevant content to generate qualified leads.
• Driving overall sales and gross profit (GP) growth.
• Attending customer onboarding and contract management meetings via Teams (no current travel requirement).

You will have:

• Proven experience in an Account Management or similar Sales/Customer Service role.
• Excellent verbal communication and interpersonal skills.
• The ability to understand and articulate product features and benefits.
• Experience using HubSpot or similar CRM.
• Proficiency using the Microsoft Office suite, including Teams, SharePoint and Excel.
• Experience using Sales-i or similar.

You will be:

• Self-motivated.
• Goal-oriented.
• Determined to hit individual and team targets.
• Confident.
• A team player.
• Keen to learn.
• Highly organised with an eye for detail.
• Reliable and committed.
• A hard worker.
• Driven and enthusiastic.

For a full job description of roles and responsibilities for the Junior Account Manager position, or to find out more about the role, please get in touch.

If you are excited by this opportunity to join our team, it’d be great to hear from you.

As part of your application, please provide your CV and a covering letter, expanding on your suitability for the role. We’d love to learn more about you.

Job Type: Full-Time, Permanent

Salary: Up to £35k P/A DOE

• Company pension scheme
• Free on-site parking
• Commission structure
• Ongoing professional development and training

Schedule:

• Monday to Friday
• In person, office-based (Estover, Plymouth)

Education:

• GCSE level or equivalent in Maths and English (Grades A*- C or 9 – 4)

Reference ID: JAM March 25
Expected start date: 01/05/2025